Service Advisor - Jaguar Land Rover Cary

Holman is a family‑owned, global automotive services organization anchored by deeply rooted core values that have enabled us to continue driving what’s right throughout the last century. Our teams deliver the Holman Experience by treating customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Jaguar Land Rover‑Cary has an outstanding opportunity for a Service Advisor to join their team! What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction and performing the following duties: Meet & greet customers with courtesy and efficiency. Provide an outstanding guest experience. Determine the course of action to take and obtain customer authorization. Write up service needs and give customers accurate estimates for dollar amount and completion time of work. Communicate effectively with customers to achieve satisfactory repairs and sales of necessary repair or maintenance for vehicles. Understand warranty and service/insurance policies. Keep customers informed and advise them of the prognosis of their vehicle. Call customers to set appointments and answer telephones promptly. Attend required training and department meetings. What are we looking for? High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience. Current valid driver’s license. Good reading, writing and math skills. Excellent interpersonal skills and outstanding customer service. Ability to work retail hours. Computer proficient. Benefits Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Benefits: Regular Full‑Time: We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Benefits: Temporary or Part‑Time: In geographic areas with statutory paid sick leave, part‑time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Artificial Intelligence Statement We recognize that applicants for positions may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification processes. Misrepresent or embellish qualifications, skills, or experience. Create false or misleading representations of identity (e.g., deepfakes or altered images/videos). Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Holman