Lead Quality Technician

Summary Leads team of Quality Technicians that: Test, calibrate and repair electrical, mechanical, electromechanical and electronic measuring, recording, and indicating equipment and instruments for conformance to established standards. Establish and perform test protocols to identify and troubleshoot quality problems in the manufacturing processes. Provide Manufacturing support for quality issues with products and processes. Essential duties and responsibilities include the following. Maintain area metrics for the Gage Lab Drive continuous improvement activities for Quality areas and support other value stream improvement initiatives Plan sequence of testing and calibrating instruments and equipment Set up standard and special purpose laboratory equipment to test, evaluate, and/or calibrate other instruments and equipment. Measure components and parts for conformity to specifications. Devise formulas to solve problems in measurement and calibration. Assists engineering in formulating test, calibration, repair and evaluation plans and procedures to maintain precision and accuracy of measuring, recording, and indicating instruments and equipment. Assists manufacturing sections in troubleshooting quality problems of manufacturing processes and equipment. Assists in root cause analysis of defects and scrap product. Assist in Training support for manufacturing operations Other duties may be assigned. Supervisory Responsibilities First level leadership of gage room quality technicians Competencies Analytical synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data. Design Uses feedback to modify designs; applies design principles; demonstrates attention to detail. Problem Solving Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternatives; works well in group problem solving situations; uses reason even when dealing with emotional topics. Project Management Communicates changes and progress; completes projects on time and within budget; manages multiple priorities. Technical Skills Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Customer Service manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance. Interpersonal Skills focuses on solving conflict; maintains confidentiality; listens to others; keeps emotions under control; remains open to ideas and change Oral Communication speaks clearly and persuasively in all situations; listens and gets clarification; responds to questions; demonstrates group presentation skills; leads and participates in meetings. Teamwork Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to build positive team spirit; puts success of team above own interests; builds morale and fosters group commitments to goals; supports everyone's efforts to succeed. #J-18808-Ljbffr