Patient Financial Counselor

About Us

Inform Diagnostics, a Fulgent Genetics Company, is a nationally recognized diagnostics laboratory focused on anatomic pathology subspecialties, including gastrointestinal pathology, dermatopathology, urologic pathology, hematopathology, and breast pathology.

Founded in 2011, our parent entity, Fulgent Genetics, has evolved into a premier, full-service genomic testing company built around a foundational technology platform.

Through our diverse testing menu, Fulgent is focused on transforming patient care in oncology, anatomic pathology, infectious and rare diseases, and reproductive health. We believe that by providing a wide range of effective, flexible testing options in conjunction with best-in-class service and support, we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business, Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise, we aim to become a fully integrated precision medicine company.

Summary of Position

Inform Diagnostics is looking for an experienced Patient Financial Counselor who works well independently and supports their co-workers in running a successful revenue cycle and patient benefits department.

The Patient Financial Counselor will interact with patients, insurance carriers, medical facilities, and providers daily to ensure seamless front-end benefits verification, coordination, and authorization process for all tests. The Counselor is responsible for providing excellent service by responding to questions from patients, clerical staff, and insurance companies, as well as identifying and resolving patient billing complaints.

Qualified candidates must be able to review accounts for billing accuracy to maximize reimbursement. The ideal candidate will have strong attention to detail with the aptitude to learn our medical billing and collections process, specifically eligibility verification and prior authorization processes. The Counselor is responsible for the work required to research and resolve front-end errors. The mission of the Counselor is to provide excellent customer service and perform a wide variety of complex patient benefits investigation, coordination, and billing duties.

Key Job Elements

• Communicates with various regional and national payers, including Federal, State, and Third Party (HMO, PPO, IPA, TPA Indemnity), to validate health plan eligibility, benefits, and deductibles.
• Maintains accurate documentation.
• Serves as the point of contact for patients to ensure accurate communication of health plan benefits and eligibility, and answers all patient concerns regarding coverage and billing details.
• Coordinates all patient and insurance billing for the medical laboratory; ensures that patient information is entered accurately, verifies patient insurance eligibility and benefits, submits prior authorizations and clean claims to insurance companies daily.
• Reviews physician referrals for completeness and accuracy, ensuring the referral includes required patient information, diagnosis code, type of service, physician signature, date and authorization number; Faxes referral to referring physician if information is incomplete.
• Establishes payment plans to help patients manage their payments, while providing exceptional customer service to patients.
• Prepares, reviews, and transmits claims using billing software, including electronic and paper claim processing.
• Confirms patient demographic, insurance and referring physician information is accurately entered into system.
• Identifies and bills secondary or tertiary insurances.
• Provides case progress, insurance inquiry and reimbursement report to management.
• Maintains contact with patients and medical facilities and provides updates on authorization progress and case processing status.
• Maintains patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
• Performs other related duties or special projects as assigned.

Knowledge/Experience

• High School Diploma.
• Medical Certification is highly desirable.
• 1-3 years of Customer Service experience in the health industry.
• 1-3 years of work experience in Medical Billing and Coding.
• 1-3 years of work experience in a high call volume setting with insurance and patients.
• Knowledge of and experience with CPT-4 and ICD-9 and HCPC billing, coding, and posting charges in medical billing software.
• Knowledge of insurance guidelines, including HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.
• Knowledge of insurance plan benefits and terminology.
• Knowledge of and experience with contract payer policies and procedures.
• Knowledge of HIPAA compliance.
• Proficient in Microsoft Office Suite applications.

Additional Skills

• Handles multiple tasks simultaneously.
• Communicates effectively with all levels of staff.
• Maintains composure while working under high pressure.
• Demonstrates strong interpersonal skills that foster a positive environment.
• Demonstrates flexibility and ability to adapt to change.
• Excellent communication, time management, and computer skills.
• Must be accurate with attention to detail.
• Customer service skills for interacting with medical billing clients and patients regarding medical claims and payments.
• Ability to work well in a team environment. Being able to triage priorities, delegate tasks if needed, and handle conflict in a reasonable fashion.

Supervisory Responsibilities

• None

Reports To

• Director of RCM

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable. qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position.