Head of Housekeeping & Laundry Operations

Place of Work: Housekeeping Department Division: Housekeeping Responsible To: Managing Director and Hotel Manager Overall Scope and Responsibility Responsible for the leadership and management of all functions of the Housekeeping and Laundry department, in accordance with hotel standards. Direct, implement and maintain a service and management philosophy which serves as a guide to respective staff. Essential Duties Supervise the Assistant Executive Housekeeper(s), to ensure guest and employee satisfaction. Monitor Housekeeping Personnel to ensure that guests receive prompt and courteous service. Monitor Housekeeping personnel to ensure that rooms, especially known repeat guests, and other VIPs receive proper attention. Maintain strong communication with other departments particularly the Laundry Department, the Engineering Department, the Front Office and the Food and Beverage Department. Establish and maintain effective human relations. Perform personnel related functions such as hiring, evaluating, suspending and making recommendations for termination of personnel. Consult with the Director of Human Resources and Managing Director or designee on personnel matters. Identify training needs and develop and implement training programs. Schedule routine inspections of all Housekeeping areas through the Assistants, other supervisory personnel as well as contractors. Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities and equipment are clean and in good condition. Make recommendations to the Managing Director or designate regarding the upkeep of furnishings, facilities, and equipment. Maintain appropriate standards for dress, hygiene, and uniforms, appearance, posture and conduct of housekeeping personnel. Conduct regular departmental meetings. Ensure that housekeeping personnel is familiar with in‑house facilities for the purpose of assisting guests. Control and analyze departmental costs on an ongoing basis to ensure performance against budget. Participate in the preparation of the hotel's Strategic Plan and Goals. Prepare the housekeeping Department budget. Remove substandard hotel linens from circulating inventory. Issue designated table linens to F&B personnel according to departmental procedures. Report all shortages, damages, maintenance requests, problems and linen/uniform availability to manager. Maintain close liaison with laundry to ensure the service provided meets the hotel's standards. Monitor and maintain the clean and orderly condition of department areas; ensure security of all hotel property. Monitor and maintain designated supply levels. Job Knowledge, Skills, & Abilities Excellent communication, interpersonal, and organization skills. Must be able to carry 10 lbs. Commitment to superior customer service and excellent customer service skills. Consistent record of meeting sales, customer service and operations objectives. Proven ability to influence a team and achieve results. Flexibility and creative problem‑solving ability. Strong initiative and self‑motivation. Fluency in job related English both verbal and non‑verbal. An appreciation and respect for the diversity of all individuals in the workplace. Ability to handle pressure and work in a fast paced environment. Excellent management and leadership skills. Must be able to work days, evenings, and weekends as necessary. #J-18808-Ljbffr Think Hospitality