Customer Service Representative

Customer Service Representative

Client: Banking

Location: Onsite at Tampa, FL

Duration: 12+ months of contract | (Based upon performance, could be possibility of extension or hire)

Pay Range: $20/hr - $21/Hr.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)

Job Requirements

Requirement: Candidates must have 2 or more years of customer service experience and possess the following skills:

• Must possess the ability to navigate between multiple screens/systems while keeping clients and internal partners fully engaged, and accurately type relevant notes and information.
• Computer literacy and proficiency in Outlook, Word, and PowerPoint is a requirement.
• Ability to demonstrate flexibility and perform well under pressure in a fast-paced, high-volume, and constantly changing call center environment.
• Strong communication skills, excellent grammar, and the ability to communicate effectively with management, peers, and clients.
• Robust customer service skills with the ability to resolve and de-escalate difficult situations while preventing client dissatisfaction with professionalism and poise.
• Positive attitude with a willingness to embrace coaching as an opportunity for continuous improvement in the current role.
• Ability to handle confidential matters and sensitive information in a responsible and professional manner.
• Ambitious, self-motivated, and driven to succeed.