Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely
memorable experience. As a Front Desk Agent, you’ll not only be the person they
rely on to handle transactions, offer local insights and anticipate every detail
of a friction-free experience. You’ll also create the warm atmosphere that makes
our guests feel at home in any location. This position works during the
overnight shift and is part-time. The hourly pay rate for this role is $17.75.
We offer a comprehensive package of benefits including paid time off,
medical/dental/vision insurance, 401k, and many other benefits to eligible
employees.
Key Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on
the phone
* Take and manage guest bookings, up-selling opportunities and telling them
about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand
out room keys, and control and release safety deposit boxes.
* Stay one step ahead of guests’ needs – record and act on their preferences,
and handle their messages, requests, questions and concerns.
* Be a trusted contact for all guests. Help them with anything from bill issues
to local knowledge and loop in management when necessary.
* Stay safe all the time. Following our safety procedures, you’ll report all
incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day’s schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
* Communication skills - guests will need to come to you with concerns as well
as compliments, so you’ll be easy to talk to.
* Your problem-solving skills will turn issues into opportunities,, so every
guest leaves with great memories.
* Fluency in the local language - extra language skills would be great, but not
essential.
* Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic
math and computers
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You’ll have a high school diploma or qualification. A college or university
degree would be a bonus, but not essential.
* Experience - ideally, you’ll have spent at least one year in a front desk or
guest service position.
* Strength - sometimes you’ll need to lift, push and pull big objects up to
50lbs (23 kg). This can involve bending and kneeling.
Work Area: Front Office
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re
here to deliver True Hospitality for Good. Making our guests and colleagues feel
welcome, cared for, recognised and respected – wherever they are in the world.
Want to be part of the journey?
