Medical Assistant - Behavioral Health

Medical Assistant - Behavioral Health

Join our compassionate behavioral health team as a Medical Assistant where you'll play a vital role in supporting patients on their mental health and substance use recovery journeys. This position offers the opportunity to work in an integrated care environment, supporting psychiatrists, therapists, and case managers in delivering comprehensive behavioral health services. You'll be an essential part of our multidisciplinary team, ensuring patients receive coordinated, high-quality care while managing the clinical and administrative workflows that keep our behavioral health programs running smoothly.

Key Responsibilities

Clinical Support:

• Prepare patients for behavioral health visits by completing intake processes, collecting vital signs, documenting histories, and conducting required screenings
• Maintain accurate and timely clinical documentation in our electronic medical record system to support continuity of care
• Coordinate pre-visit planning by reviewing charts, identifying required labs or authorizations, and communicating key information to providers
• Execute urine toxicology screening processes following SAMHSA guidelines and organizational protocols
• Manage medication coordination activities, including prior authorizations and treatment plan documentation, to ensure uninterrupted access to behavioral health medications

Care Coordination:

• Conduct mental health, substance use, and risk-based screenings aligned with organizational protocols
• Manage appointment scheduling, reminder calls, and follow-up coordination to support patient adherence
• Coordinate Clozaril clinic workflows, including client list management, vital sign monitoring, and protocol adherence
• Maintain tracking systems for medication-only, Clozaril, and Buprenorphine clients to support compliance with clinical timelines
• Communicate effectively with internal teams and external partners to obtain records and coordinate integrated care

Quality & Professional Development:

• Participate in staff meetings, quality improvement initiatives, and required trainings
• Support clinic operations by addressing documentation gaps and escalating workflow concerns as appropriate
• Adapt to changing operational needs by taking on additional clinical or administrative tasks as assigned

Qualifications

Required:

• High School Diploma or equivalent
• Completion of a medical assistant training program
• Current Basic Life Support (BLS) certification
• Prior experience or internship in a medical or behavioral health setting preferred

Core Competencies:

• Clinical Accountability: Follow clinical protocols and documentation standards with attention to accuracy and timeliness
• Patient-Centered Communication: Engage patients with professionalism, clarity, and sensitivity
• Coordination & Follow-Through: Manage multiple clinical workflows effectively and ensure tasks are completed without oversight gaps
• Collaboration: Work productively with interdisciplinary teams to support integrated care delivery
• Adaptability: Respond effectively to shifting priorities and operational demands in a fast-paced clinical environment

Preferred:

• Prior experience supporting behavioral health, substance use treatment, or integrated care programs
• Experience with urine toxicology screening workflows and medication authorization processes
• Bilingual in Portuguese or Spanish

Physical Requirements:

Ability to lift up to 25 pounds using proper techniques, operate computers and standard office equipment, remain in a stationary position for extended periods, and move, stand, bend, and communicate effectively within a clinical environment.

Benefits

For Full-Time Employees (30-40 hours per week):

Comprehensive Health Coverage:

• Subsidized medical insurance (BCBSRI)
• Dental insurance (Delta Dental)
• Supplemental vision insurance
• Flexible spending accounts for medical and dependent care

Financial Benefits:

• Competitive salary (see wage band)
• Up to 3% matching 403(b) retirement plan
• Employer-paid life insurance

Work-Life Balance:

• Generous paid time off including vacation, holidays, personal days, and sick time

Professional Growth:

• Tuition reimbursement
• Employer-paid professional development
• Employee assistance program
• Mileage reimbursement

Why Join EBCAP?

At East Bay Community Action Program, you'll be part of a mission-driven organization committed to providing integrated, compassionate care to our community's most vulnerable populations. Work alongside dedicated professionals who are passionate about making a real difference in behavioral health and recovery services.

About East Bay Community Action Program

East Bay Community Action Program (EBCAP) is a non-profit 501(c)(3) organization that provides high-quality, comprehensive, and accessible health and human services to people across eastern Rhode Island. Founded as part of President Johnson's War on Poverty in 1965, EBCAP now serves ten communities with over 20 distinct programs — including primary medical and dental care, behavioral health services, early childhood education, and community support programs for children, youth, families, adults, and seniors. Our 521 employees work across more than ten locations, addressing everything from immediate needs like food and housing to long-term health and wellness. If you are looking to make a meaningful impact on the lives of Rhode Islanders, we encourage you to apply.

East Bay Community Action Program (EBCAP) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. EBCAP is a federal contractor subject to Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA). We take affirmative action to employ, advance in employment, and otherwise treat qualified individuals with disabilities and protected veterans without discrimination in all employment practices. If you require a reasonable accommodation to participate in the application or interview process, please contact People Operations at View email address on click.appcast.io View phone number on click.appcast.io.