Director of Practice Operations

OVERALL PURPOSE OF JOB:This position is responsible for directing, supervising and coordinating the overall and day-to-day operations of physician practices, ensuring efficient workflows, strong financial performance and a high quality patient experience across all locations.ESSENTIAL FUNCTIONS OF JOB: (other duties may be assigned)Practice Operations and Operational LeadershipResolve medical-administrative problems and maintain open communication to ensure high employee morale and a professional clinical atmosphere.Oversee non-clinical operations across all practice locations, ensuring consistent workflows and patient experience.Identify operational gaps and implement solutions to support staff and providers.Implement and optimize systems, procedures, and workflows to improve efficiency and reduce operational waste.Oversee staff and office scheduling/productivity to maximize patient access across all sites.Monitor phone statistics, patient wait times, and front desk operations (registration, co-pays, scheduling) and identify areas for improvement.Address equipment and operational resource needs.Financial Performance, Revenue Cycle & Cost ManagementMonitor financial performance including revenue trends, expenses, operational costs and practice volumes/statistics.Review monthly financials, including P&L reports, with physicians and leadership.Oversee and improve revenue cycle performance, including registration accuracy, coding, charge capture, and billing workflows.Partner with billing teams to reduce denials and improve reimbursement timelines.Identify cost-saving opportunities, expense reduction strategies, and resource optimization across practices.Evaluate staffing models, vendor contracts, and supply utilization for cost efficiency.Develop and manage annual departmental budgets for all practices. Review previous years trending regarding salaries, equipment, supplies, and overall departmental expenses.Maintain responsibility for practice volumes and achievement of monthly targets.Address patient billing questions, coding issues, denials, and reimbursement challenges.Support development and tracking of key performance indicators (KPIs).EHR And Billing System OptimizationSupport ongoing updates and improvements to the EHR and billing systems.Ensure consistent use of templates, documentation and workflows across all locations.Identify inefficiencies in system use that may impact revenue or productivity.Assist with training and adoption of updated workflows.Align clinical documentation with billing processes and quality reporting to ensure accurate reimbursement and data reporting.Policy and Procedure StandardizationDevelop, implement, and standardize policies and procedures across all practice locations.Ensure staff education, compliance, and accountability with policies and procedures.Adapt policies and workflows to organizational and regulatory changes.Reduce variation across locations to improve efficiency, compliance, and financial performance.Develop standard operating procedures that are clear, practical, and scalable.Collaborate with other managers and leadership to align processes.Implement practices that maximize physician productivity and operational consistency.Quality and Patient ExperienceImplement, oversee, and participate in quality initiatives and performance improvement efforts.Ensure staff knowledge and participation in all quality programs.Monitor compliance with regulatory and organizational standards.Participate in quality improvement meetings and initiatives.Close care gaps and improve quality metrics through ongoing monitoring and collaboration.Review patient complaints, analyze trends, and implement corrective actions.Improve patient flow, satisfaction, and overall experience across all locations.Clinical Practice Operations and OptimizationMaintain compliance with physician contracts.Conduct monthly meetings with office staff.Implement cost containment without jeopardizing important innovation or quality of care.Address issues such as coding errors, missed/late charges, denials, open encounters, co-payment issues, etc.Ensure staff is up to date on required trainings and continued education.Physician Relations/Recruitment/Leadership CollaborationServe as liaison between physicians, practice staff, and executive leadership.Participate in leadership and business meetings, providing operational insights and recommendations.Provide updates on practice performance, financial trends, staffing challenges, and improvement initiatives.Support recruitment, interviewing, onboarding, and retention of physicians and staff.Coordinate credentialing and onboarding processes.Maintain compliance with physician contracts and regulatory requirements.Promote alignment, transparency, and collaboration across all stakeholders.Works with Plant Operations Director to assist in developing and managing all physician space arrangement between hospital and independent physicians.Maintain compliance with Stark law, corporate compliance, and with all regulatory agencies governing health care.Employee Life CycleIdentify, interview and hire qualified personnel.Follow policies and procedures when hiring new staff; follow structured interview checklist; ask legal, open-ended questions that increase the likelihood of job match and validate qualifications.Review essential job functions with the applicant.Evaluate the job performance of team membersComplete scheduled performance appraisal forms for assigned employees by the end of the scheduled month & follow policies and procedures according to the Human Resource Department.Provide continual assessment, monthly comments, quarterly employee acknowledgement and annual appraisal.Determine if performance goals of staff members have been met.Counsel, discipline and discharge employeesProperly document the employee’s performance along with the corrective action which must be taken by the employee to improve or to remain employed.Seek feedback from the Human Resource Director prior to taking adverse employment actions, while following the Human Resources Department policies and proceduresEducation/Training/License/Certification:Bachelor’s degree in healthcare management, business administration, or a related field or equivalent experienceWork Experience:Minimum 5 years of leadership experience in healthcare operations or practice management #J-18808-Ljbffr