Director of Field Operations

Job Duties

Description

With a purpose to make tomorrow a little bit better than today for each other, our customers, and our communities, Ascentek provides an environment where you can love what you do and be your best every day.

What you will enjoy by being a part of a 2025 USA Great Place to Work certified company:

A position that is: Salary, Full time, Mon-Fri

Medical Plan options, including fertility coverage and free mental health and telehealth coverage

Dental and Vision Insurance

FSA/HSA options

Paid parental leave

Company-provided short-term disability, long-term disability, and life insurance

Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance

401(k) with a generous company match

Pet Insurance Benefits

Tuition reimbursement

21 Paid Days Off

7 Paid Holidays

Short-term Incentive Plan (STIP), ask your Talent Partner for details

Dress For Your Day (casual dress environment)

Paid comprehensive on-the-job training

Company computer provided

Career advancement opportunities

The Director of Operations is accountable for the endtoend performance of service, installation, equipment and chemical operations, ensuring safety, service excellence, profitability, and scalable growth. This role provides senior leadership to operational leaders and is responsible for aligning people, processes, and financial performance to enterprise strategy.

The Director of Operations operates at a strategic level-setting direction, building leadership capability, owning operational outcomes, and ensuring consistent execution across service, installation, and equipment operations.

Key Responsibilities:

Enterprise Operations Leadership

Provide leadership and oversight to Service, Installation, Chemical and Equipment Operations through direct leadership of Operations Managers.

Establish clear expectations, successful metrics, and accountability for operational leaders.

Ensure consistent application of safety, quality, and operational standards across all operational functions.

Act as the escalation point for complex operational, customer, or execution challenges.

Safety, Quality & Compliance

Champion a safetyfirst culture across all field, service, and installation operations.

Ensure compliance with safety, environmental, and regulatory requirements across job sites and service environments.

Review incident trends and ensure corrective actions are implemented and sustained.

Operational Strategy & Execution

Translate enterprise growth strategies into executable operational plans across service, installation, and equipment operations.

Balance capacity, capabilities, and cost to support growth while maintaining service reliability and technician utilization.

Ensure effective coordination between service dispatch, installation scheduling, and project execution.

Lead operational readiness for new offerings, geographic expansion, or volume increases.

Ensure company and customer alignment with business reviews focusing on standards for service, installation and customer experience

Drive longterm partnership value through performance reviews, capability alignment, and strategic planning.

P&L Ownership & Performance

Own operational P&L performance across all reporting functions.

Partner with Finance and Operations leaders to develop budgets, forecasts, and costcontrol strategies.

Drive margin improvement through labor optimization, productivity improvements, and disciplined cost management.

Review and challenge operational assumptions to ensure profitability and scalability.

People Leadership & Development

Develop and coach Operations leaders to build strong leadership capability and bench strength.

Ensure succession planning, performance management, and teammate development are actively managed.

Foster a culture of accountability, continuous improvement, and engagement across teams.

Model and reinforce company values and leadership behaviors.

Continuous Improvement & Change Leadership

Champion Lean principles and continuous improvement initiatives across operations.

Lead change management for process improvements, system implementations, or organizational growth.

Standardize best practices across service, installation, and equipment operations while allowing flexibility where required.

Education:

Bachelor's degree in Operations, Supply Chain, Engineering, or related field, or equivalent experience.

Experience and/or Training:

7+ years of progressive operations leadership experience, including leadership of leaders.

Demonstrated experience owning P&L responsibility and operational metrics.

Strong working knowledge of service operations, installation/project execution, and fieldbased teams

Preferred:

Experience in equipment service, construction, or technical field operations.

Lean, Six Sigma, or continuous improvement training.

Experience operating across multiple operational functions or business units.

Technology/Equipment:

Understanding of inventory management software, project management software or construction management software and ERP systems

Travel Requirement:

15-20% regional (Midwest) travel

PHYSICAL AND MENTAL DEMANDS:

This role requires continuous speaking and listening skills, both in-person and over the phone. It also requires the ability to stand frequently, sit for extended periods, bend and twist intermittently, and lift up to 100 lbs. occasionally. The role demands the ability to comprehend, apply reasoning, and make decisions continuously. Additionally, it requires frequent use of math skills, including fractions and decimals, and continuous use of a computer. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.

The anticipated hiring range for the role you are applying for is between $140,000 and $175,000 annually. This anticipated hiring range is based on several factors, and subject to increase based on the below:

Experience and qualifications: The depth of relevant experience and specific skills you bring to the position.

Education and certifications: Any additional qualifications that enhance your ability to succeed in the role.

Market and industry benchmarks: We compare compensation packages with industry standards to ensure we are competitive.

Internal equity: We strive to maintain pay equity across the organization to ensure fairness for all teammates performing similar work.

At Ascentek, we are committed to providing accurate and up-to-date information about our career opportunities. For the most accurate job descriptions, salary details, and benefit information, we encourage you to visit our official careers page at

Ascentek is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

Lube-Tech is an Equal Employment Opportunity/Affirmative Action Employer. Qualified applicants including women, minorities, veterans, and individuals with disabilities are encouraged to apply.

Minimum Education Required

Bachelor Degree

Minimum Experience Required

7 - 20 years

Shift

First (Day)

Number of Openings

1

Public Transportation Accessible

Yes

Veterans Encouraged to Apply

No

Physical Required

Yes

Drug Test Required

Yes

Compensation

$11.41 / Hourly

Postal Code

55428

Job Type

Full Time

Place of Work

On-site

Requisition ID

DIREC003927

Job Benefits

Not specified