Medical Assistant

Reports to the Practice Manager and works under the direction of the Clinical Supervisor and Office Supervisor. Under general supervision and according to established policies and procedures, performs various clerical and patient care duties. Responsibilities include assisting the physician in support of medical care, phlebotomy, answering the telephone, admitting and discharging patients, and performing data entry.
MISSION, VALUES and SERVICE GOALS

• MISSION: We deliver outstanding care, inspire health, and connect with heart.
• VALUES: Trust. Respect. Integrity. Compassion.
• SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

• Receiving and greeting all patients and visitors in a professional manner and providing all reasonable assistance.
• Receiving telephone calls, taking and relaying messages accurately.
• Obtaining information from the patient to accurately establish the patient's electronic medical record
• Maintaining patient files, charts, and records.

• Recording medical history.
• Preparing patient for examination.
• Assisting physician and/or nurse with minor emergency or surgical procedures.
• Performing routine laboratory and EKG tests as ordered and collecting specimens for the lab.
• Administering and recording medication and injections as ordered.
• Interpreting physician's instructions to patients and providing instruction to patients.
• Checking and maintaining supply of stock to exam rooms.
• Cleaning and sterilizing instruments and equipment.
• Scheduling office or hospital procedures.
• Arranging referrals and/or pre-certification to facilitate quality patient care and service.
• Triaging patient calls to determine urgency and direct patient care.
• Managing and adjusting medication dosage under the direction of a physician and following up on patient compliance.
• Managing patient refills and ensuring that medications are dosed correctly and patient is taking them according to provider instructions.
• Preloading patient information into the EMR- including diagnostic testing, health maintenance, medications, and past surgical history.

• Completing other job-related duties and projects as assigned.

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established timeframes.
• Completes annual employee health requirements within established timeframes.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
• Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
• Adheres to regulatory agency requirements, survey process and compliance.
• Complies with established organization and department policies.
• Available to work overtime in addition to working additional or other shifts and schedules when required.

• Leverage innovation everywhere.
• Cultivate human talent.
• Embrace performance improvement.
• Build greatness through accountability.
• Use information to improve and advance.
• Communicate clearly and continuously.

• The knowledge, skills and abilities as indicated below are acquired through the successful completion of a high school diploma or equivalent is required.
• Must be a minimum of 17 years of age.
• Successful completion of an approved Medical Assistant Program or equivalent work experience with successful completion of the Certification Exam.
• Previous medical office experience and the ability to speak and write Spanish are desired.
• High emphasis on phlebotomy experience.

• Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
• Requires ability to perform vena puncture.
• Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
• Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
• Requires knowledge of office procedures and computer skills.
• Demonstrates analytical skills necessary to solve patient problems and interpret data.
• Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.
• Requires ability to perform EKG's and other procedures applicable to the practice.

• Works in a physician office environment.
• May require lifting or positioning of patients.
• Flexible hours and work schedule required.

• Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs up to 50 pounds, to position/lift patients at a maximum of 35 pounds unassisted, over 35 pounds requires assistance, provide CPR, etc.) to perform the essential functions of the position.