General Housekeeping

Housekeeper
Job Description
About KCN : KCN is an outdoor hospitality investment and management company. We focus on
purchasing value-added campground properties, improving and stabilizing them, and then
managing and growing them with our in-house property management team. We're focused on
building a portfolio of the best RV campgrounds in the country - where our guests love to visit
and our team loves to work.

Our Mission : Is to invest in Outdoor Hospitality: to create unique experiences that bring our
guests closer to nature and each other, to provide a rewarding work environment for our team
members, and to achieve outstanding financial returns for our investors.

Our Vision : is to build a growth-oriented company that provides our team with enriching
personal and professional opportunities while delivering outstanding returns for our
stakeholders. As a leading Outdoor Hospitality company specializing in campground and RV
properties, we are driven to create exceptional experiences for our guests while optimizing
profitability and maximizing returns for our investors. We accomplish this by investing in
value-add properties that meet our strict criteria and pass our rigorous diligence processes.

Position Summary
Housekeepers are responsible for the overall cleanliness of the campground including the public
space areas and all accommodation according to standards. All areas should be efficiently
cleaned within the allotted times while providing great guest service. Reports to the General
Manager.

General Duties
Responsibilities :
• Perform the daily, weekly and monthly cleaning programs for specific buildings and
facilities as outlined by immediate supervisor or General Manager.
• Use appropriate cleaning chemicals on appropriate items and only as trained. Do not mix
chemicals together or use straight out of original bottle. You must use appropriate safety
measures such as gloves.
• Be aware of blood borne pathogen procedures and contact supervisor when needed.
• Bring all lost and found items to main office with cabin number and date on them. If it is
something valuable, it needs to be given directly to a housekeeping supervisor to ensure
it is locked up immediately.
• Provide excellent and friendly guest service by being attentive, responsive and helpful to
all guests' needs. Greet the guests at every opportunity by demonstrating a friendly
welcome.
• Present a positive impression with a well-groomed appearance, smiles and proper KOA
uniform and name tag.
• Submit a list of supplies (i.e. toilet paper, paper towels, garbage bags, cleaning supplies
and equipment, etc.) that need to be replenished on an as-needed basis to your
immediate supervisor or owner(s).
• Report all broken or damaged items within all campground buildings, facilities and
premises.
• Report all customer problems, requests or complaints to your supervisor or owner(s) and
follow up to resolve the issue if possible.
• This job description is not intended to cover or contain a comprehensive listing of
activities, duties or responsibilities. Other duties, responsibilities and activities may
change or be assigned at any time with or without notice. This may include assisting
with Maintenance or Guest Services duties in which you are qualified to perform.

Expected Results
• Clean and well-maintained campground buildings.
• Job duties completed in an efficient, timely manner.
• NPS scores reflect satisfied happy guests as related to the cleanliness of the campground and attentiveness of housekeeping staff.
• Friendly greeting, smiles and professional attitude dedicated to serving the needs of our guests.
• An attitude that demonstrates cooperation and team spirit with all staff members.
• Timely reporting of all guest concerns and requests, as well as follow-up and corrective action on the areas under the team member's capabilities.
• Using safe work practices to avoid accidents of both guests and team members.

Job Qualifications
• Basic reading abilities
• Bilingual is a plus
• Must be able to operate a golf cart
• Ability to work under wet and slippery conditions
• Basic knowledge of safety procedures including chemical properties, handling, and usage
• Must be able to work nights, weekends and holidays

Physical Requirements
• Must be able to lift 50 pounds, lift and carry 25 pounds regularly
• Able to push and/or pull approximately 200 pounds
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
without assistance
• Requires the use of hands/fingers to handle or feel
• Long periods of standing, bending, kneeling and walking
• Able to work inside and outdoors frequently and in various climates
• Capable of moving safely over uneven terrain

KCN performs criminal background checks for all employees. Active employment is conditional on a favorable background check and company executive discretion.