Customer Service Representative
Albea Beauty Holdings SA
About Albea & the Product line that is recruiting
Alba is a global leader in beauty, personal care, oral care, pharmaceutical and food packaging. Our site, Alba Quertaro is specialized in Laminate Tubes for Oral Care, Hair Care, Cosmetics & Phamaceutical Markets.
Scope
* Sales: Manage of 14 mio demand / Month
* Customers: 8
* Reports to Supply Cahin Manager
Main activities
* Manage customer service efforts to insure appropriate levels of customer responsiveness.
* Manage and ensure accuracy of data in SAP to show customer requirements & promises on SAP, including new project development.
* Participate in/identify continuous improvement projects to further our Lean to Win execution.
* Oversee liability negotiation processes to achieve inventory control goals.
* Convert corporate initiatives into language & priorities for local supply chain execution.
* Assure proactive actions in case of crisis.
* Manage & cross-train customer service team to empower their action within business.
Accountability including KPIs
* Guarantee customer gets their product as promised in quantity and time as promised & continuously pursue to get customer what he requested.
* Guarantee liability negotiation is follow up in weekly basis.
* Manage customer service efforts to insure appropriate levels of customer responsiveness.
* Guarantee problems are escalated on time
* Guarantee sales vs forecast accuracy
* Guarantee X projects for continuous improvements.
Profile (Experience & qualifications)
* Bachelor degree (Industrial Engineering, Supply Chain Management, Accounting, Business Admin, a plus).
* SAP mandatory
Knowledge/Technical Skills required
* Strong ERP and data analytics background (data mining). Work with partners to work with the ERP systems interactively.
* Proficient in the use of MS/Office products
Leadership skills
* Engage & Act - Manages priorities, Acts at the right time and decisively.
* Win as One Team -Breaks silos. Actively supports and contributes to the success of other departments.
* Achieve Goals - Honors commitments. Finishes what s/he has started. Ensures customer satisfaction.
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