Personal Lines Senior Client Manager

Job TitleCompany Overview World Insurance Associates (“World”) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals. Founded in 2011, World is one of the fastest-growing, Top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.Position SummaryWith some guidance and/or direction, leads client service including ALL primary activities listed below. May deliver renewal messaging to some clients. Majority of time spent on standard process steps. Often auto-renewals.Primary Responsibilities Primary Activities (60% or more of time)Evaluates exposures and renewal quoteReview upcoming renewals and determine which accounts warrant remarketMake coverage recommendationsUtilize comparative rater tool to obtain quotesTransact agency billing (where applicable)Obtain signed binding and notifies carriersReviews binding documents for accuracyOther Responsibilities, as applicableSetup and maintain accurate account details, contacts, and policy information in EPICProcess renewals, endorsement, acknowledgments, cancellations and proofs of insuranceAttach, organize, and name documents in EPICInitiate endorsements, proofs of insurance and invoicesLeverage templates and system generated letters and forms to produce standard communications to clients and carriers, including BOR, client pre-renewal letters, proposal letters, change request, etc.Create activities in EPIC and assign to applicable team memberMay be responsible for pulling items such as MVR, CLUES, Risk Meters, RCE etc.Work Experience3+ years’ experience in Personal Property and Casualty with a comprehensive understanding of insurance coveragesProfessional Licenses/CertificationsMust hold state Property & Casualty insurance licenseEssential Skills/CompetenciesFunctional knowledge of Excel specific to creating, formatting, and evaluating formulas and working within templates. Must be skilled in Excel, Word, and other MS Office products.Maintains effective relationships with client, co-workers, and colleagues. Viewed as a team player and is cooperative and collaborative.Able to obtain firsthand customer information and use it for improvements in placements and services.Has an understanding of guaranteed cost program design and coverage forms. Able to provide consultation of coverage needs.Strong written, oral, and interpersonal communication skills. Sets to achieve day-to-day objectives within the context of specified solutions. Develops and implements work plans for completing projects.Able to consistently perform/produce quality work, understands the urgency in various tasks, and consistently meets timelines.Proficient in self-serve portals and manages client training and utilization.Follows a well-established set of activities.Able to solve difficult problems that are not routine, but not overly complex.Ability to work in a fast paced environment with some instruction and a high degree of accuracy and attention to detail.EducationHS Diploma or equivalentCompensationThis position is located in Massachusetts. The base salary for this position at the time of this posting may range from $50,000 to $70,000. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs, please visit for more details.Physical DemandsOffice work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.Equal Employment OpportunityAt World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.