Back of House Shift Leader

Back of House (BOH) Shift Leader

The Back of House (BOH) Shift Leader is a key leader in our kitchen operations, responsible for upholding the highest standards of food safety, food quality, and team performance during every shift. This role goes beyond managing tasks it's about inspiring a team, protecting our guests through exceptional food standards, and driving a culture of excellence in our kitchen. You will work shoulder-to-shoulder with your team while coaching, developing, and holding standards that make our restaurant one of the top-performing Chick-fil-A operations in Georgia.

This is more than a job. It's a leadership opportunity with real responsibility, real development, and a real path forward.

Core Responsibilities

• Kitchen Leadership & Team Development
• Lead, coach, and inspire BOH Team Members to perform at their highest level during every shift
• Model servant leadership working alongside your team, setting the standard through action, and providing real-time feedback that builds skills and confidence
• Prepare shift setups in advance, ensuring stations are properly staffed and sequenced to maximize Team Member skill sets and operational flow
• Coordinate and manage callouts, coverage gaps, and real-time labor adjustments to maintain service standards
• Communicate Team Member performance, recognition, and policy/procedure concerns to management in a timely, accurate manner
• Maintain a positive, respectful team environment in which every Team Member feels valued and supported

• Food Safety & Quality Standards
• Serve as the guardian of food safety ensuring all SAFE Daily procedures, food handling protocols, and regulatory requirements are upheld without exception during every shift
• Monitor food quality and presentation throughout the shift to ensure all products meet Chick-fil-A's high standards before reaching guests
• Ensure all Team Members follow approved procedures, read boards accurately, and execute food prep and cooking procedures correctly
• Conduct and document all required food safety checks, temperature logs, and safety walk procedures per shift
• Report any food safety concerns, equipment issues, or maintenance needs to management promptly and accurately

• Kitchen Operations & Execution
• Oversee all BOH operations including fry station, breading, assembly, boards, and food prep ensuring each station is properly staffed, stocked, and running efficiently
• Open, transition, and close the kitchen, prep areas, inventory storage, holding areas, backroom, and campus following all established procedures
• Maintain kitchen cleanliness, organization, and sanitation standards across all BOH areas at all times
• Monitor and manage food inventory and waste to meet company standards and control food costs
• Support the timely, food-safe production and packaging of all catering orders
• Adjust production pace and team positioning in real time to meet speed-of-service targets during peak and non-peak day parts

• Cross-Functional Leadership Support
• Collaborate with FOH Shift Leaders and fellow leaders to ensure seamless handoffs, balanced coverage, and a unified Guest and Team Member experience
• Proactively identify and resolve kitchen bottlenecks before they impact Guest experience
• Support and participate in restaurant-wide initiatives, training rollouts, and operational improvement projects
• Adhere strictly to all Chick-fil-A policies, procedures, and brand standards

Qualifications & Requirements

Required

• Must be 18 years of age or older
• Minimum 1 year of kitchen, food service, or BOH experience in a fast-paced environment
• Demonstrated ability to lead, motivate, and hold a team accountable with professionalism and care
• Strong working knowledge of food safety practices, sanitation standards, and hygiene requirements
• Ability to work effectively under pressure, multi-task across competing priorities, and make sound decisions in a fast-paced environment
• Reliable and consistent attendance this is a leadership role that the team depends on
• Availability to work a minimum of 35 shifts per week, including nights and weekends
• Ability to stand for extended periods, lift up to 50 lbs, and work in a hot kitchen environment

Preferred

• ServSafe Food Handler or Food Manager Certification (or willingness to obtain)
• Previous shift leadership or supervisory experience in a restaurant setting
• Experience with Chick-fil-A kitchen operations, procedures, and production systems
• Familiarity with inventory management, food cost controls, and BOH labor scheduling

Who We're Looking For

• Humble Puts the team and the guest before themselves
• Hungry Driven to improve, grow, and exceed standards every shift
• Smart Makes good decisions quickly and communicates clearly under pressure
• Reliable Consistent, dependable, and accountable every single shift
• Standards-Driven Cares deeply about food safety and quality no shortcuts, ever
• People-First Believes that developing people is the highest priority in the building

About Chick-fil-A Windward Parkway & Halcyon

Operated by Colby Cameron, Chick-fil-A Windward Parkway and Halcyon are high-volume, high-performance restaurants in the Alpharetta/Cumming, GA area. Our Windward location is an $11M+ annual sales volume unit recognized for food safety excellence and consistently top-ranked drive-thru and dining room operations in Georgia. We are building a leadership team to match our ambition.

Our Mission: To be excellent.

Our Vision: To offer REMARKable experiences by being the premier employer and best eating establishment in the Milton/Alpharetta area.

Our Values: Safe & Reliable People Growth & Development Continuous Improvement Job Ownership

Chick-fil-A Windward Parkway and Halcyon are equal opportunity employers and value diversity. We are committed to providing a safe, respectful, and inclusive work environment for all employees. Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid training