Customer Support Technician

Customer Support Technician - Plainwell, Michigan

DISHER is currently partnering with a leading global provider of modular units and systems for the manufacturing and processing of plastics. They are currently searching for a Customer Support Technician who will be responsible for servicing equipment as well as installing and commissioning new equipment and system expansions at customer sites.


What it's like to work here:

This company is focused on fostering a culture of empowerment and emphasizes high morale, strong communication and a customer-first approach. They trust their people to get the job done, which creates a laid-back atmosphere with flexible hours and a commitment to both hard work and enjoyable moments for the team.


What you will get to do:

• Traveling to customer locations to solve after-sale service issues, including equipment operation and evaluations as well as maintenance training.
• Answering customer service phone calls and e-mails.
• Testing and refurbishing used and customer owned equipment at the company's facility in Plainwell.
• 25% (approximately) - support of new capital equipment projects and system expansions - directed by the responsible project manager.
• Traveling to customer locations to assist in system installations, commissioning efforts, and start-ups.
• Other project related activities as needed.

What will make you successful:

• 3 to 5 years of experience in a related field or position.
• Travel experience.
• Driver's license.
• Ability to get a passport (travel to Canada and Mexico).
• Experience with electrical systems and controllers - HMI troubleshooting experience.
• Proficiency with a multimeter.
• Must enjoy learning new things.
• Must be able to act calmly in stressful situations.
• Self-motivated and organized.
• Good communication skills.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.