Virtual Front Office Coordinator

Virtual Front Office Coordinator/Welcome Ware Agent The Virtual Front Office Coordinator/Welcome Ware Agent serves as a primary patient‑facing administrative role for a clinic and is responsible for delivering a high‑quality patient experience during the check‑in and check‑out process, reviewing insurance benefits with the patient, collecting payments, and coordinating with centralized operational departments. The Virtual Front Office Coordinator/Welcome Ware Agent plays a key role in maintaining the clinic’s flow, supporting therapists, and ensuring patients receive exceptional customer service while administrative processes are handled accurately and efficiently. Responsibilities Check in patients, verify information, and manage payments Handle messages, intake forms, portal tasks, and ZocDoc conversions Schedule patients and support therapist workflow Maintain clinic flow, professionalism, and accurate patient tracking Complete end‑of‑day duties, deposits, account audits, and cash‑service authorizations Qualifications High school diploma or equivalent required; additional healthcare or administrative experience preferred. Strong communication and customer‑service skills with a calm, professional presence. Ability to multitask across clinics and manage a fast‑paced patient flow. Confident navigating technology, software systems, and virtual communication tools. Organized, detail‑oriented, and comfortable following structured processes. Knowledge of clinic operations or front‑desk workflow is helpful but not required. Ability to maintain confidentiality and comply with HIPAA at all times. #J-18808-Ljbffr US Physical Therapy