Part-Time Veterinary Client Care Specialist / Receptionist

Job Description

Job Description

Part-Time Veterinary Client Care Specialist / Receptionist

Companion Animal Medical Center – Rotterdam, NY

Companion Animal Medical Center is seeking a friendly, organized, and dependable Client Care Specialist to join our growing team!
This position is ideal for someone who enjoys working with people and animals, thrives in a fast-paced environment, and can provide compassionate, professional customer service during both routine and emotional situations.  Our Client Care Specialists are the first and last faces our clients see and play a huge role in creating a positive experience for both pets and their owners.

This is a part-time position averaging approximately 24-30 hours per week, including rotating Saturday shifts.

Responsibilities
·         Greeting clients and patients in a warm and professional manner
·         Managing multiple phone lines
·         Scheduling appointments, procedures, boarding, and bathing appointments
·         Checking clients in and out
·         Processing payments and maintaining accurate records
·         Communicating clearly with doctors, technicians, and clients
·         Assisting with prescription food and preventative refill requests
·         Maintaining electronic medical records
·         Making reminder calls and client follow-ups
·         Restocking and helping maintain an organized front office
·         Assisting with general cleanliness of reception areas
·         Supporting clients compassionately during difficult or emotional visits

Qualifications
·         Strong customer service and communication skills
·         Ability to multitask and stay organized in a busy environment
·         Positive, professional, and team-oriented attitude
·         Strong attention to detail
·         Comfortable working with cats and dogs
·         Ability to handle emotionally charged situations professionally and compassionately
·         Basic computer proficiency (Windows, Microsoft Office, etc.)
·         Reliable work ethic and willingness to help where needed

Preferred Experience
·         Veterinary, medical office, animal care, kennel, or boarding experience preferred
·         Experience with Impromed veterinary software is a plus, but not required

Schedule Requirements
·         Approximately 24-30 hours per week
·         Afternoon/evening availability required
·         Rotating Saturdays required (8:00am–12:00pm)
·         Occasional flexibility during emergencies appreciated

Physical Requirements
·         Ability to lift up to 50 lbs
·         Ability to stand and move throughout the workday

Hospital Hours
Monday–Friday: 8:00am–6:00pm
Saturday: 8:00am–12:00pm

Benefits
·         401(k)
·         Employee discount
·         Paid time off

Pay
$17.00 - $21.00  per hour, based on experience.

About Us
Companion Animal Medical Center is a privately owned veterinary hospital dedicated to providing compassionate, high-quality care to our patients and exceptional service to our clients. We value teamwork, communication, reliability, and creating a supportive environment for both our staff and the families we serve.