Front Desk Specialist - USFTGP Saint Petersburg

Front Desk Specialist - USFTGP Saint Petersburg

This position is responsible for patient check-in and check-out functions utilizing EPIC. Assists patients as they present for scheduled appointments. Verifies patient demographics, collects co-payments, generates and provides receipts, and has patients complete and sign all necessary paperwork. Assists physicians and nurses on each floor by processing appropriate paperwork for scheduled appointments. Provides excellent customer service to all of our patients and co-workers. Essential functions include proactively screening patients with scheduled appointments to assess the need for any pre-certifications, authorizations/referrals, and educating patients of financial policies and procedures. Manages the front desk which may include checking in patients, verifying demographics, collecting co-payments, generating and providing receipts, and having patients complete and sign all necessary paperwork to allow for a patient to be properly seen and billed for visit. Answers, screens, and routes phone calls from physicians, nurses, administrative staff, internal and external ancillary support areas, departments, hospitals, and academic offices and others for efficient and timely communication. Completes patient scheduling activities to ensure patients are seen in a timely manner. Documents patient information in EPIC to allow for complete communication across the clinical team. Reconciles all received payments through billing activities functions and balances and closes cash drawer before the end of the day. Maintains overall patient experience and safety, following all emergency clinical policies and protocols, to allow for optimal experience of care.

High School Diploma or Equivalent. Prior experience in a healthcare, medical office, clinic, or customer-facing administrative environment, performing front desk or patient service duties. Technical knowledge, skills, and abilities: knowledge of patient registration, scheduling, and check-in/check-out workflows, including insurance, referrals, and authorization requirements. Proficiency in EPIC or similar electronic medical record systems, with the ability to document patient information accurately. Strong customer service and communication skills to interact professionally and compassionately with patients, staff, and providers. Ability to handle front desk financial functions, including co-payment collection, cash drawer balancing, and reconciliation processes. Organizational and multitasking skills to manage high-volume patient flow, phone calls, and administrative tasks in a fast-paced environment. Attention to detail and accuracy when verifying demographics, processing paperwork, and managing billing-related information.

Primary Location: St. Petersburg. Work Locations: Family Care Center St. Pete 4th 4949 4th St N St. Petersburg 33703 Eligible for Remote Work: On Site.

Job: Patient Financial Services. Organization: Academic Medical Group Inc. Schedule: Full-time Scheduled Days: Monday, Tuesday, Wednesday, Thursday, Friday. Shift: Day Job. Job Type: On Site Shift Hours: 7am-5pm. Minimum Salary: 32,136.00.