Operational Excellence Manager

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at  

Location: USA - Lancaster, Midpoint Dr 

Division: Air & Sea 

Job Posting Title: Operational Excellence Manager 

Time Type: Full Time

Summary

The Operational Excellence Manager ensures that organizational projects and initiatives meet objectives on time and within budget by focusing on the people side of change. This role involves preparing, supporting, and equipping employees to adopt and use changes to business processes, systems, technology, roles, and organizational structures.

Duties and Responsibilities

• Coordinate large-scale process and culture change initiatives to enhance performance and engagement.
• Develop and implement policies and procedures to meet organizational standards consistently
• Facilitate small group sessions and lead large-scale organizational changes.
• Clearly articulate change-related messages to diverse audiences.
• Build and maintain strong relationships to influence others and drive toward shared goals.
• Measure and analyze the effectiveness of change initiatives and training programs.
• Use data and analytics to forecast outcomes and refine strategies.
• Own and improve operational workflows related to product implementation and system maintenance
• Monitor and maintain key operational systems, including CW1 and TANGO
• Identify inefficiencies in current processes and implement scalable improvements
• Partner with cross-functional teams to support product rollouts and operational changes
• Troubleshoot operational and system issues, ensuring minimal disruption to business processes
• Document processes and establish best practices for ongoing optimization

Educational background / Work experience

• Bachelor's degree in business administration, human resources, or a related field is preferred.
• 3 – 5 years of relevant experience.

Skills & Competencies

• Solid understanding of change management principles, methodologies, and tools.
• Experience with large-scale organizational change efforts.

• Exceptional written and verbal communication skills.
• Active listening skills and the ability to influence stakeholders at all levels.
• Proven ability to build and maintain strong relationships.
• Organized and detail-oriented with a focus on planning and strategy.
• Strong problem-solving and root-cause identification skills.
• Proficiency in analytics, statistics, and spreadsheet tools like Excel.
• Ability to work collaboratively across teams and influence others toward a common vision.
• Acute business acumen and understanding of organizational challenges.

Preferred Qualifications:

• Familiarity with project management approaches, tools, and lifecycle phases is preferred.
• In-depth knowledge of forecasting models and analytics is preferred.

Language skills

• Fluency in English is required

Computer Literacy

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Physical and/or Mental Requirements / Working Conditions

Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort.  May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.  Hours can be extensive as well as occasionally staggered for multi-shift access. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear.  The employee uses computer and telephone equipment.  Specific vision requirements of this job include close vision and distance vision. Minimal travel maybe required for this role domestically and internationally.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $96,500 - $120,500 / Annual.  Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations.  This position can be virtual anywhere in the USA.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes.  Please do not forward unsolicited resumes to our website, employees, or Human Resources.  DSV will not be responsible for any agency fees associated with unsolicited resumes.  Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the  DSV Benefits Showcase . Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on jobs.dsv.com . If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook .