Patient Service Representative I PRN

Department: 13352 Enterprise Revenue Cycle - Cabarrus NC Arrival Emergency Department Inpatient and Outpatient Status: Part time Benefits Eligible: No Hours Per Week: 0 Schedule Details/Additional Information: PRN, variable hours. Pay Range: $20.80 - $31.20 Major Responsibilities: Responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our "AIDET" standards

1. Greet and Acknowledge all patients and family members in a welcoming and prompt manner.
2. Introduce the patient to our services, what they can expect while under our care. Utlize appropriate etiquette in all communications.
3. Provide the patient with information on the likely time spent in the service area (duration) including time in registration and time in clinical service.
4. Explain the nature of our work, why we ask for demographic, socio-economic, and financial information. Explain how we safeguard their information and use it to provide better care for them.
5. Hand-patients off to the next area with a clear "thank you."

When creating new registrations for walk-in patients, responsible for the identifying insurance coverage, the benefits available, patient out-of-pocket expenses, and collecting co-insurance and co-payments. 4)Collecting appropriate out of pocket expenses in accordance with policy.

1. Uses electronic systems to confirm coverage while patient is present and discussing the findings with the patient. Follow established department policies to resolve issues related to patient's eligiblity for coverage or issues in in-network status for the patient using Advocate's network.
2. When working uninsured patients, screen for urgent status cases and follow charity procedure. Refer as appropriate for additional financial counseling. Engage leaders to resolve questions on urgent versus non-urgent/elective care.
3. When assisting walk-in patients, screen orders

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