Overnight Member Services Representative

Job Details Location: Kahului (Maui) - Kahului, HI 96732 Salary: $18.00 - $18.00 hourly Why Join Planet Fitness? We provide a unique, judgment‑free environment for everyone to build an active lifestyle. Our focus is on general fitness, not bodybuilding or power lifting, ensuring a welcoming, non‑intimidating gym experience. Philosophy We create a safe, energetic space where all feel accepted and respected. Mission Statement PF Supreme works to expand the Planet Fitness brand, deliver a judgment‑free experience, and support our team’s growth. Job Benefits Free Black Card gym membership Career growth opportunities Discounts on club merchandise Medical, 401(k), and supplemental insurance Discounts on movie tickets, theme parks, hotels, and attractions Essential Duties and Responsibilities Greet members, prospective members, and guests with exceptional customer service Respond to member questions and concerns promptly; advise management as needed Handle front‑desk activities including: Answering phones in a friendly manner Checking members into the system Processing new member sign‑ups Guiding prospective members on tours Updating member accounts as required Closing shift for the business day Creating a bank deposit for the next day Assist in maintaining club neatness and cleanliness, including sanitizing equipment, spa amenities, and restrooms, following routine schedules Conduct comprehensive walkthroughs of all club areas, promptly correcting safety or cleanliness issues Qualifications Customer service background preferred Minimum age 18 years or older Basic computer proficiency Passion for fitness and health Upbeat, positive attitude Punctual and reliable Ability to work 3rd shift (overnights) Strong interpersonal skills, including listening, empathy, problem‑solving, and diplomacy High school diploma or GED preferred Physical Demands Continual standing and walking during shift Continual speaking, in person or on the phone, during shift Ability to work 3rd shift (overnights) Occasional lifting up to 50 lbs Exposure to toxic chemicals during shift Movement involving bending, climbing, balancing, kneeling, crouching, twisting #J-18808-Ljbffr