Client Services Coordinator

Job Description

Job Description

Client Services Coordinator
Schedule: 8:00 AM - 4:30 M-F
Location: Buena Park
Pay: $19.00

Overview
The Client Services Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with
associates, other agencies, clients and the public.

Responsibilities:
? Communicates with the customer verbally and in writing with a professional and positive
attitude.
? Support client relationship by becoming an extension of our client business
? Build strong rapport with partners with managing relationships, setting expectations and status communication
? Assist clients with questions, offer solutions, researches issues and provides status updates
? Enter, review, coordinate and track progress in all client requested enhancements and issues tracking
? Proactively identify process improvements that enhance the Client experience and streamlines operations
? Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.
? Participates and presents on client meetings as needed.
? Communicates client requested projects with the operation (Kitting, Receiving, etc.)
? Coordinates and provides professional communication with clients, client’s retailers, and vendors;
? Supports parcel requests and issues from carrier or client and escalates as needed.
? Oversees CRM and dispatches tickets appropriately
? Supports new client implementations/enhancements as needed.
? Ability to navigate warehouse systems as needed for client requests
Qualifications

Education/Experience
? Associates’ Degree preferred
? High School Diploma or GED required.
? Must have at least six (6) months of experience in a customer service role.
? Experience with working with a warehouse management systems (WMS) is preferred.

Knowledge, Skills and Abilities
? Excellent communication both verbally and in writing, especially through e-mail and over
the phone
? Strong interpersonal skills
? Comfortable presenting in front of others
? Good problem solving and prioritizing skills
? Ability to effectively manage and resolve conflict
? Attention to detail to prepare and maintain accurate records and reports
? Ability to follow both written and verbal instructions
? Technology savvy
? Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
? Comfortable working in both office and warehouse environment with wide temperature ranges
? Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization.

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