Operations Support Specialist I

Entry Level Customer Service Representative

This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office.

Under supervision the individual in this role is expected to:

Complexity of work: Semi-routine; majority of work covered by established procedures.

Relationship outside work group: Exchange of information, which occasionally requires tact and/or diplomacy.

Supervisory responsibilities: N/A

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regular attendance is required.

Education and/or experience:

Education:

• Required high school degree or GED.
• Preferred associates degree (AA or equivalent from two-year college or technical school).

Experience:

0-1 year(s) experience in similar support role or performing general administrative duties. Familiarity with utility or engineering office operations is preferred.

Language skills:

1. Ability to read and interpret documents such as procedure manuals, operational procedures, etc.
2. Ability to write simple correspondence.

Mathematical skills:

1. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.
2. Ability to compute rate, ratio and percent and to draw and interpret spreadsheets.

Reasoning ability:

A. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

B. Ability to deal with problems involving few concrete variables in standardized situations.

Other skills and abilities:

• Required computer skills and knowledge of relevant software
• Required knowledge of operation of standard office equipment
• Required knowledge of clerical and administrative procedures and systems such as filing and record keeping
• Demonstrated ability to work independently and follow through on assignments
• High energy level with ability to work in fast paced, ambiguous environment
• Professional appearance maintained at all times
• Ability to deal and work well with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds.
• Team oriented

Physical demands: The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. How much on the job time is spent in the following physical activities?

• Stand up to 1/3 (occasionally)
• Walk up to 1/3 (occasionally)
• Sit 2/3 and more (regularly)
• Talk or hear 1/3 to 2/3 (frequently)
• Use hands to feel, handle or finger tools or controls 2/3 and more (regularly)
• Climb or balance none
• Stoop, kneel, crouch or crawl up to 1/3 (occasionally)
• Reach with hands and arms up to 1/3 (occasionally)
• Taste or smell none

1. Does this job require that weight be lifted or force to be exerted? If so, how much and how often?

• Up to 10 pounds up to 1/3
• Up to 25 pounds up to 1/3
• Up to 50 pounds none
• Up to 100 pounds none
• More than 100 pounds none

1. Does this job have any special vision requirements?

Close vision (clear vision at 20 inches or less)

Color vision (ability to identify and distinguish colors)

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Wet, humid conditions (non-weather) none
• Work near moving mechanical parts up to 1/3 (occasionally)
• Work in high, precarious places none
• Fumes or airborne particles none
• Toxic or caustic chemicals none
• Outdoor weather conditions none
• Extreme cold (non-weather) none
• Extreme heat (non-weather) none
• Risk of electrical shock none
• Work with explosives none
• Risk of radiation none
• Vibration none

While performing this job, the noise level in the work environment is moderate noise (examples: business office with typewriters, and or computer printer, light traffic).

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Pike Engineering is an equal opportunity employer.

Pike Engineering is a non-union company.