Student Success Coordinator

Position Announcement

Make a meaningful impact on students' educational journeys by providing personalized support that helps them succeed from enrollment to graduation. As the Student Success Coordinator at Utah Valley University, you'll build meaningful connections with students, coordinate resources, and play a key role in promoting student retention, achievement, and completion. If you're passionate about helping others overcome challenges, fostering student success, and contributing to a supportive campus community, this is an opportunity to make a lasting difference every day.

Summary of Responsibilities

Strategic Outreach: Develop and execute timely, personalized outreach campaigns aimed at improving student retention and success. Conduct initial outreach and follow-up communications with students to provide support and resources. Utilize various communication channels (email, phone, text, social media) to engage with students effectively. Monitor and assess the impact of outreach campaigns and adjust strategies as needed to achieve desired outcomes.

Data Management: Develop and maintain accurate and up-to-date student outreach data and spreadsheets. Pull daily reports from university data management systems to track student progress and engagement. Analyze data to identify trends and areas for improvement in student outreach and retention efforts. Prepare regular reports on outreach activities and student success metrics for review by the Program Director and other stakeholders.

Collaboration and Initiatives: Work under the direction of the Program Director to support and enhance student success initiatives. Collaborate with various departments and areas across campus to coordinate student success efforts and ensure a cohesive approach. Share best practices and innovative strategies with campus partners to foster a culture of continuous improvement.

Other duties as assigned.

Qualifications / Licenses / Certifications

A bachelor's degree from an accredited institution is required, plus two years of experience related to the job description. Preferred Qualifications Graduate degree in a related field. Spanish and multi-lingual proficiency allows us to better serve our students.

Knowledge / Skills / Abilities

Knowledge

• Knowledgeable and familiar with customer relationship management.
• Knowledgeable and familiar with student development theory and practices.
• Knowledge of relationships between manual and automated processes.
• Knowledge of confidentiality requirements regarding FERPA regulations.
• Knowledge of Banner student data management and best practices preferred.
• Knowledge of UVU processes, resources, and values.

Skills

• Strong interpersonal and communication skills.
• Confidence and skill in leading and managing employees.
• Skills in interpersonal problem-solving and decision-making.
• Skills in organizing and maintaining records.
• Skills in program maintenance, measurement, and organization.
• Skills in database management.
• Skills in using computers and computer applications (i.e., spreadsheet, database, word processing, presentation, etc.).

Abilities

• Ability to perform a variety of complicated tasks and meet project deadlines.
• Ability to learn new systems and become an expert while making recommendations to enhance efficiency.
• Ability to follow directions and work with little to no supervision.
• Ability to effectively communicate, orally and in writing, with a variety of individuals and groups.
• Ability to communicate and collaborate effectively with students, colleagues, and community partners.
• Ability to adapt and act quickly in an ever-changing environment.
• Ability and commitment to provide excellent customer service and a willingness to be a team player.
• Ability to instruct, motivate, and advocate for others.

EEO Statement

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.