Customer Solution & Claims Specialist

Customer Solution & Claims Solution

At Nestl Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life, Nature's Bounty, Vital Proteins, Orgain, Nuun, BOOST, Carnation Breakfast Essentials, Peptamen, Compleat Organic Blends, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases. At Nestl Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing. Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Position Summary

The Customer Solutions & Claims Specialist serves as the primary liaison between customers, sales, and internal business partners, managing high-volume order fulfillment and claims resolution for key NHS customers. This role oversees the end-to-end Order-to-Cash and reverse logistics processes, ensuring orders are delivered accurately and on time while efficiently resolving returns, refusals, and product discrepancies. Through proactive problem-solving, customer engagement, and continuous process improvement, the Specialist helps drive customer satisfaction, operational excellence, and revenue protection across the business. This position will be either a remote or hybrid role based on the selected candidate's geographic location. Strong preference for candidates located within a commutable distance to the Bridgewater, NJ headquarters or other Nestl location.

Responsibilities

• Demand Capture & Order Management
• Customer Support & Service
• Order Fulfillment & Logistics
• Billing & Claims Support
• Process Improvement & Business Excellence

Requirements

Bachelor's degree preferred 2+ years of Supply Chain experience (Order Management, Customer Service, Distribution, Inventory, Transportation, Demand & Supply Planning, or related) Flexibility to support customers across multiple time zones and work schedules as needed Reliable internet access for approved remote work arrangements Proficiency with Microsoft Office (Excel, Word, Outlook); intermediate Excel skills including pivot tables and VLOOKUPs Experience with SAP, BW, and Business Objects preferred

Skills

Strong customer service orientation and business acumen Effective written and verbal communication skills Analytical mindset with the ability to interpret data and make sound decisions Strong problem-solving and root-cause analysis capabilities Ability to manage multiple priorities in a fast-paced environment Self-motivated with the ability to work independently and take ownership Results-driven with a focus on continuous improvement and stakeholder relationship management

The approximate pay range for this position is $53,000- $63,000 base. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills, and abilities as well as geographic location. Nestle offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position.

It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestl. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestl seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestl home. The Nestl Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at View email address on click.appcast.io or please dial 711 and provide this number to the operator: View phone number on click.appcast.io. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at Job Requisition: 414850