Mental Health / Behavioral Health Medical Virtual Assistant - Receptionist

Overview Job Title: Mental Health / Behavioral Health Medical Virtual Assistant – Receptionist Position type: Full-Time Work hours: 8:30 AM – 4:30 PM EDT Work days: Monday – Friday (may be asked to work every other Saturday) Workplace: Remote Preferred Candidate Location: Philippines Scope of Work / Responsibilities Front Desk & Patient Support Answer inbound calls promptly (within 3–4 rings) Handle multiple simultaneous calls professionally Provide excellent customer service with a friendly and courteous demeanor Follow up with missed appointments/no-shows Respond to patient inquiries through phone, email, messaging apps, and CRM platforms Scheduling & Intake Manage provider calendars and appointment scheduling Handle appointment rescheduling efficiently Verify and organize patient information Coordinate scheduling based on provider availability Administrative Support Generate reports in AdvancedMD Create summary reports for billing using Excel/MS Office Assist with maintaining efficient scheduling workflows Support billing turnaround timelines (24–36 hours from client visits) Help reduce administrative workload for the front desk team Performance Expectations Maintain low missed-call rates Efficiently manage daily intakes and reschedules Demonstrate proactive work habits during downtime Maintain professionalism and responsiveness at all times Tools & Systems Used Primary EHR: AdvancedMD (Required) Billing/RCM: Availity Communication Platforms: Slack, Salesforce, WhatsApp, Skype Video Conferencing: Zoom, Google Meet Qualifications Experience requirements Previous experience in a Behavioral Health / Mental Health practice Excellent English communication skills with minimal to no accent Strong multitasking and organizational skills Experience handling high-volume phone calls Ability to work independently and proactively Professional, compassionate, and patient-focused attitude Preferred Experience Familiarity with CareSource, Molina, United Healthcare, Anthem, and Aetna Experience with Ohio Medicaid portal Insurance verification knowledge Basic requirements Must be proficient in speaking and writing English very clearly Must have relevant work experience Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] Must be available for video meetings with your camera on (when needed) Technical requirements Video: Webcam for virtual meetings Workspace: Quiet, professional environment Benefits Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance. #J-18808-Ljbffr Winning Assistants