Senior Product Manager

What you can expect: Responsible for outlining the product roadmap, setting feature priorities, and collaborating across teams to enhance user experience, boost customer value, and grow revenue. This role emphasizes data‑informed decisions and contributes significantly to strategic goals. Ideal for someone with expertise in eCommerce practices, user growth, activation, experimentation, and monetization strategies aimed at maximizing value. About the Team We’re the team dedicated to building and evolving our eCommerce experiences and platform for customers and partners. We’re passionate about empowering solopreneurs and small businesses with the tools they need to build and grow their businesses, connecting them through exceptional online shopping experiences. Responsibilities Developing and executing the eCommerce growth strategy and roadmap; prioritizing features from market, customer, and data insights. Driving user acquisition and activation, focusing on conversion rates and trial‑to‑paid conversions. Identifying and implementing monetization opportunities to increase revenue per customer, including upsell and cross‑sell, and optimizing pricing and packaging options. Maintaining dashboards for core metrics (conversion, AOV, churn, CLTV, cart abandonment) and identifying trends and opportunities. Leading the end‑to‑end product lifecycle; prioritizing by impact and collaborating with Engineering, Design, Marketing, and Sales on launches and iteration. Monitoring the market landscape and current best practices; designing, running, and evaluating A/B tests to optimize key flows; partnering on product content, promotions, and merchandising. Qualifications 8+ years of product management experience focused on eCommerce platforms, CRM integrations, and marketing automation tools. Applied knowledge of eCommerce best practices, user experience design, conversion optimization, and payment gateways. Understands SaaS business models, customer lifecycle management, and subscription‑based revenue. Uses data to interpret results, identify trends, and make well‑reasoned, data‑informed decisions. Works effectively with technical teams and explains technical trade‑offs. Communicates clearly in writing and verbally across teams. Hold a Bachelor’s degree in a related field (e.g., Business, Marketing, Computer Science). MBA or equivalent experience welcome. Compensation Salary Range or On Target Earnings: Minimum: $124,000.00; Maximum: $271,200.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location‑based compensation structure; there may be a different range for candidates in this and other locations. EEO Statement All applicants are evaluated based on skills, experience, and potential. We are committed to fair hiring practices that ensure equal opportunity for all candidates. #J-18808-Ljbffr