Front Desk Agent

Hotel Max is located in downtown Seattle and is part of the Pyramid Global Hospitality family. It has 163 rooms and offers a professional environment for career growth. Full-Time (Non-Union) Benefits Medical, Dental, Vision, Disability, & Life Insurance 401(k) Plan PTO: 14 days for first 3 years Holidays: 7 paid holidays and 2 floating holidays Employee Room Rate Discounts Part-Time Benefits 401(k) Plan Sick Time: accrue 1 hour for every 30 hours worked Employee Room Rate Discounts Your Role Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren’t quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. Qualifications High school diploma or equivalent. A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation $22.70 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. #J-18808-Ljbffr