Patient Care Representative (Falmouth)

Patient Care Representative – Falmouth Provides outstanding customer service to all callers when assisting with patients’ needs during telephone encounters. Responsibilities Advocates for the patient’s appointments and healthcare needs Communicates unresolved issues to manager or designee to facilitate timely interventions Demonstrates excellent communication skills effectively and efficiently Maintains accurate records of all calls and corresponding details Efficiently fields patient questions and concerns Processes messages and reports to the respective physicians and their teams, whenever necessary Attends and actively participates in team meetings Answers phones in accordance with department standards to achieve expected goals Communicates effectively and efficiently when in the call center assignment Other work‑related duties as assigned Consistently provides service excellence to all patients, family members, visitors, volunteers and co‑workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service Qualifications Ability to read, write and communicate in English at the level of a high school graduate Ability to work independently in a fast paced environment Excellent telephone and communication skills Strong interpersonal, customer service and time management skills Experience with current office technology, proficient with computer office applications Minimum of one year experience in a clinical setting preferred Schedule 40 hours per week, Monday‑Friday, 8 a.m.‑4 p.m., no weekends and no holidays. Location Massachusetts – Falmouth, MACC‑FH Medical Clinic. Organization Medical Affiliates of Cape Cod. Compensation Hourly: $20.60 – $23.75 per hour. Pay range reflects anticipated range for new hires and is not inclusive of benefits. #J-18808-Ljbffr