ERP Program and Transformation Lead

Role Description

The ERP Program and Transformation Lead is responsible for leading Joy Baking Group’s enterprise-wide Microsoft Dynamics 365 ERP transformation program, ensuring successful execution from strategy and planning through implementation, migration, and business adoption. This role provides overall program leadership and governance across all phases of the ERP transformation, including:

• Scope
• Budget
• Timeline
• Risk management
• Organizational readiness
• Change coordination
• Cross-functional alignment
• Vendor management

The ERP Program and Transformation Lead will play a key role in driving enterprise process standardization, operational transformation, and long-term program success across all Joy Baking Group locations. This is an 18-month initial engagement with possible extension.

Responsibilities

• Lead enterprise-wide ERP transformation planning, execution, governance, and delivery across all business functions and manufacturing sites.
• Manage overall ERP program scope, budget, timeline, resource planning, risks, dependencies, and issue resolution activities.
• Establish and maintain ERP program governance structures, status reporting, executive communications, and steering committee alignment.
• Coordinate cross-functional business, operational, and IT to ensure alignment across finance, supply chain, manufacturing, warehouse, and corporate functions.
• Manage the SI’s day-to-day delivery against the SOW.
• Maintain critical path visibility and dependency management across all workstreams.
• Partner with business leadership to support organizational readiness, process standardization, adoption planning, and operational transformation initiatives.
• Coordinate ERP-related data migration, integrations, testing, cutover, deployment, and stabilization activities in partnership with technical and functional teams.
• Support change management, communication planning, training coordination, and business readiness efforts across all sites.
• Identify and manage program risks, escalations, resource constraints, and critical path dependencies throughout the ERP lifecycle.
• Ensure alignment between ERP transformation initiatives and long-term business strategy, operational goals, and enterprise technology roadmap.
• Provide regular executive-level reporting on program health, milestones, financials, risks, and overall transformation progress.

Essential Functions

• Ability to lead and coordinate large-scale enterprise transformation initiatives across multiple business functions and manufacturing locations.
• Ability to manage multiple workstreams, priorities, deadlines, and competing business demands in a fast-paced environment.
• Strong leadership, organizational, analytical, and problem-solving skills with high attention to detail.
• Ability to effectively communicate complex information to executive leadership, business stakeholders, technical teams, vendors, and external partners.
• Ability to build strong cross-functional relationships and drive collaboration across business and IT teams.
• Ability to identify program risks, dependencies, and operational impacts and support development of mitigation strategies.
• Ability to facilitate meetings, drive decision-making, and maintain alignment across stakeholders and project teams.
• Ability to work independently with minimal supervision while managing high-impact strategic initiatives.
• Ability to develop and maintain project documentation, status reporting, governance materials, and executive communications.
• Ability to work under pressure and effectively manage changing priorities and tight deadlines.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Teams, and Project or related project management tools.
• Ability to travel to all Joy Baking Group locations as required.
• Must be able to access all office and plant environments, including walking, climbing stairs, and occasional standing for extended periods during meetings, workshops, or site activities.
• Ability to occasionally lift and carry materials or equipment up to 20 pounds as needed.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.
• 10+ years of experience leading large-scale ERP implementations or enterprise transformation programs within manufacturing environments.
• Experience with leading ERP platforms such as Microsoft Dynamics 365, SAP, Oracle, or Workday.
• Experience leading large-scale ERP transformation programs in manufacturing or supply chain environments.
• Experience managing enterprise software implementation partners and third-party vendors.
• Strong understanding of ERP governance, business process transformation, and organizational change management.
• Experience coordinating cross-functional business and technical teams across multiple locations.
• Familiarity with Microsoft Dynamics 365 Finance and Supply Chain Management preferred.
• PMP, PgMP, Prosci, or related certifications preferred.