Shift Leader

Position Overview At Caribou Coffee we create day‑making experiences that spark a chain reaction of GOOD. Our purpose is simple: focus on TEAM, GUEST, BUSINESS. If you want to work somewhere you can be yourself, make a community impact, build life‑long relationships, and serve the best coffee, join our herd! Responsibilities Demonstrate mastery of the DOING of Team Member with ease, enthusiasm and excellence. Lead shifts that focus on team engagement and guest satisfaction with an unwavering commitment to Make Fun Happen . Think strategically about maximizing product sales and waste management. Demonstrate “total store vision” and take ownership of the look and feel of the store. Be knowledgeable about the deployment for the day and the roles and responsibilities associated. Consistently leverage effective communication on the floor during the shift. See the needs of the team and guest and address situations before they become problematic. Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks. Take ownership not only for the current shift but also for the following shift. Ensure that the team is executing SOP and quality standards correctly and consistently. Actively and in the moment coach and give feedback to Team Members to bring their best DOING and BEING. Train team on role responsibilities, product knowledge and promotional items. Perform administrative tasks with integrity and to completion, including bank deposits, inventory, store product orders and other assigned duties. Actively develop Team Members and engage in conversations about career and professional growth. Live the Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love . Take ownership for impact on others, actively manage how you show up, and demonstrate confidence in decision‑making as Manager on Duty. Remain resilient under pressure and bring calm in critical moments. Bring joyfulness to leading the team, serving guests, and being a community member. Seek to be of service and create success for others. Exhibit humility and curiosity needed to lead a diverse group and show eagerness to grow and learn. Give powerful feedback, always look to make the biggest difference by coaching from commitment, not compliance. Take ownership for, and be eager to, make a positive impact on others. Seek to create an inclusive and inspiring culture on every shift with every team member. Takes full ownership of their own development and actively seeks feedback and growth opportunities. Skills and Qualifications At least one year of leadership, restaurant, retail or customer service experience, or proper training and approval by Caribou Coffee to assume Shift Leader responsibilities. Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. Must be at least 18 years of age. Preferred: High school diploma or GED equivalent. A valid driver’s license and reliable transportation. Physical Requirements The physical requirements for this position include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours. These duties may be performed with or without reasonable accommodations. Equal Opportunity Employer Caribou Coffee Operating Company, Inc. and its affiliates are proud to be Equal Opportunity Employers to all applicants for employment and prohibit discrimination and harassment of any type based on any characteristic protected by federal, state or local laws. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. #J-18808-Ljbffr