Support Engineer

$60 - $80 per hour

Alert IT Solutions

Springfield, VT

Remote
Hourly salary: $60 - $80

Job Description

Key Responsibilities

Provide Level 2 and Level 3 technical support for Adobe Experience Cloud solutions.
Troubleshoot and resolve application integration configuration and performance-related issues.
Monitor system health platform availability and operational performance.
Investigate incidents perform root cause analysis and implement corrective actions.
Support Adobe platform deployments upgrades patches and release activities.
Manage support tickets and service requests in accordance with SLA commitments.
Collaborate with implementation teams during production rollouts and hypercare support periods.
Assist clients with user access management authentication security configurations and system administration activities.
Provide technical guidance and best-practice recommendations to customers.
Work with Adobe support and third-party vendors to resolve complex technical issues.
Develop and maintain knowledge base articles troubleshooting guides and operational documentation.
Participate in on-call support rotations and critical incident management processes.
Identify opportunities to improve system reliability performance and operational efficiency.

Required Experience:

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Vacancy posted 6 days ago

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