Case Manager (Adult or Youth)

Job Description

Job Description

The Case Manager Opportunity:

The Case Manager provides community-based case management and rehabilitative support to individuals with mental health and/or substance use disorders. This role promotes recovery, independence, stability, safety, and community integration through assessment, service planning, skill development, crisis support, advocacy, and coordinated care. Case Managers partner with clients, families, treatment team members, and community providers to identify needs, strengths, goals, and barriers. Clients served may include adults or youth enrolled in Comprehensive Community Services (CCS), Community Support Program (CSP), Children’s Long-Term Support (CLTS), or the Coordinated Services Team (CST).

Compensation and Benefits:

• The starting pay range for this role is $26.92-$31.70, based on education and experience.
• This job is full-time and in person, generally working 8:00am-4:30pm on weekdays.
• PTO, paid holidays, health insurance, dental insurance, vision insurance, on-site bistro and cafeteria, pharmacy, newly updated facility, life insurance, accident insurance, hospital insurance, employee assistance program and more.
• As a full-time employee of NCHC, you are eligible for the Wisconsin Retirement System (WRS). The WRS is a hybrid defined benefit plan. It contains elements of both a 401(k) or defined contribution plan and a defined benefit plan. Participating staff contribute 7.2% and NCHC will match this at 100% each pay period!

What Qualifies You:

Required:

• Bachelor’s degree in Human Services, Social Work, or a closely related field.
• More than 1 year of experience in case management.
• Valid Wisconsin driver’s license, use of a personal car and clean driving record.

Preferred:

• Master’s degree in Human Services, Social Work, or a closely related field.
• More than 3 years of experience in case management.
• More than 1 year of experience in CCS, CSP, CLTS or CST

In evaluating candidates for this position, North Central Health Care may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.

What a Case Manager does at NCHC:

• Conduct initial and ongoing assessments to identify mental health, substance use, functional, psychosocial, educational, and environmental needs.
• Facilitate treatment and service planning, including identifying strengths, needs, goals, objectives, interventions, barriers, and priorities.
• Determine program eligibility through state-approved functional screens.

• Complete treatment plan reviews, updates, and revisions to support ongoing progress and stability.

• Coordinate services across multiple systems such as psychiatry, primary care, schools, courts, housing, AODA providers, crisis, and contracted services.
• Organize and facilitate multidisciplinary team meetings with clients, families, and providers to ensure cohesive care.
• Advocate for client needs to obtain medical, dental, legal, housing, financial, and community resources.
• Monitor progress and adjust interventions as needed to address symptoms, functioning, safety, or emerging needs.

• Provide side-by-side skill teaching in daily living areas such as cleaning, cooking, money management, hygiene, transportation, and community navigation.
• Use motivational interviewing and rehabilitative strategies to enhance coping, problem solving, social skills, symptom management, and independent living abilities.
• Support individuals in building natural supports and community connections.

• Assess symptoms, risk factors, and crisis situations; coordinate with crisis professionals to ensure safety and appropriate response.
• Assist in developing individualized crisis plans and collaborate with crisis services during emergent situations.
• Support stabilization through safety planning, referral to emergency services, and ongoing follow-up.

• Complete documentation that meets program standards, state regulations, and agency policy, including progress notes, assessments, crisis plans, referrals, functional screens, and treatment plans.
• Communicate effectively through written and electronic methods with team members, NCHC departments, and community partners.

• Assist clients in developing the skills necessary to seek, obtain, and maintain employment, including hygiene, punctuality, organization, job-related supports, and transportation planning.
• Provide structured interventions to improve social functioning and engagement in recreational and community activities.

• Conduct hospital or facility visits to support discharge planning, continuity of care, and reintegration into the community.
• Coordinate and monitor transitions between levels of care.

• Perform other duties as assigned in support of program needs.

About North Central Health Care:

Nestled in the heart of Central Wisconsin, North Central Health Care (NCHC) is a healthcare organization formed over fifty years ago as a partnership between three Central Wisconsin counties - Langlade, Lincoln, and Marathon. NCHC employs more than 600 professionals in diverse roles across a variety of care and work environments. We provide passionate and high-quality care for individuals and families within the fields of mental health treatment, addiction services, long term care, short term care, physical therapy, crisis stabilization and so much more. We have amazing employees who provide exceptional care and want to add to our team. You can visit our website at to learn more.

In compliance with the American with Disabilities Act, NCHC will provide reasonable accommodations to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer. North Central Health Care is an Equal Opportunity Employer.