Senior Product Owner

Senior Product Owner

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.

Job Title: Senior Product Owner Business Solutions Group Position Summary We are seeking an experienced Senior Product Owner to lead the strategy, and delivery of a portfolio of contract and form documents across North America. This role is responsible for ensuring document solutions meet business, legal, regulatory, and customer requirements while driving operational efficiency and continuous improvement. The Senior Product Owner serves as the primary liaison between business stakeholders and IT, leading requirements gathering, analysis, prioritization, planning, testing, and implementation of system enhancements and product capabilities. This individual will partner closely with Legal, Compliance, Operations, Technology, and external vendors to deliver high-quality solutions that improve the customer and dealer experience. This is a highly visible leadership role for a product professional who thrives in complex environments, can balance strategic vision with operational execution, and has a proven ability to lead cross-functional teams to achieve measurable business outcomes. Lead, coach, and supervise others while driving performance, accountability, and added value for customers. In addition, will be required to work weekends for monthly releases. Supports US, Canada, and Mexico.

Core Accountability

• Product Strategy & Outcomes: Own the product vision and roadmap for dealer, customer, agent and vendor contract and forms. Translate agent, and business needs into prioritized product investments that improve customer and agent satisfaction, agent efficiency, and operational stability. Balance trade-offs across customer experience, regulatory requirements, cost, and operationaling
• Product Execution & Delivery Serve as the primary product owner for assigned platforms, accountable for requirements definition, backlog prioritization, and release readiness. Partner with Technology, Vendors, and Operations to deliver enhancements using Agile methodologies. supporting enterprise documents and the corresponding. Lead user acceptance testing (UAT), release planning, and change readiness to ensure high quality, low-risk deployments. Act as the escalation point for complex issues impacting dealer, customer, or agent experiences.
• Operational & Platform Leadership Provide product leadership for platform stability, performance, and resilience, including incident response and root-cause remediation. Lead cross-functional coordination during critical incidents and major releases to minimize customer, dealer and/or operational impact. Ensure platforms meet security, compliance, and audit requirements in partnership with Risk, Legal, and Compliance teams. Oversee vendor relationships and ensure delivery aligns with product strategy and service
• Stakeholder & People Leadership Serve as a trusted product partner to Operations, Contact Center leadership, Compliance, IT, and Business stakeholders across the U.S., Canada, and Mexico. Communicate product strategy, roadmap, and trade-offs clearly to executive and operational audiences. Developing others by fostering accountability, product thinking, and continuous improvement

Required Experience 5-7 years of experience in Product Ownership, financial services operations, or system support environments Understand downstream modifications to processes based on business requests Strong experience with agent platforms, contact center systems, and vendor management. Experience working cross-functionally with business, IT, and external vendors Ability to work and manage team work in JIRA Strong in discovery, requirement definition, and prioritization skills.

Core Competencies Agile Project Management – Sprint Planning Business Process & System Integration Understanding Analytical Problem Solving Project Management Skills Attention to Detail & Accuracy Stakeholder Communication & Collaboration Change Management & Testing Execution Compliance & Control Alignment

Prior Role Background (Representative) Jr Product Owner Product Owner Vendor Management Project Management

Location (Fort Worth, TX)

Kyyba is an Equal Opportunity Employer. Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Kyyba at View phone number on click.appcast.io

Medical, dental, vision 401k Term life Voluntary life and disability insurance Optional Pre-paid legal plan Optional Identity theft plan Optional Medical and dependent FSA Work-visa sponsorship Opportunity for advancement Long-term assignment with opportunity for hire by client

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