Program Manager

Description We are looking for an experienced Project Manager to support a global IT infrastructure team operating across multiple time zones and regions. This role sits at the intersection of project execution, process improvement, and cross-functional coordination, requiring someone who can manage competing priorities with confidence and clarity in a fast-moving environment. Own and manage Jira dashboards, including data quality reviews, ticket tracking, and reporting improvements across active projects Serve as the primary point of contact for APAC team members on Jira processes and ticket management, supporting knowledge transfer and process clarity across regions Support RESS new build projects and low voltage design planning, including vendor and supply chain coordination with manufacturers and distributors Manage cable demand forecasting, part number tracking, lead time visibility, and bill of materials structure Lead AI adoption efforts for process automation initiatives, including phased rollouts starting with standardized tasks before expanding globally Collaborate with cross-functional stakeholders on low voltage design execution, project handoffs, and process maturity improvements Identify and close gaps in existing workflows, particularly where processes contain gray areas or inconsistent execution What You Bring 5 to 7 years of project management experience, preferably within IT infrastructure or data center environments Hands on experience with Jira and ServiceNow, including dashboard creation and ongoing management Demonstrated ability to manage multiple concurrent projects across global teams and time zones Experience with vendor and supply chain coordination, including working with manufacturers and distributors Comfort with AI tools and process automation, with the ability to translate emerging technology into practical operational improvements Strong stakeholder management and cross-functional communication skills, including the ability to work effectively with both technical and non-technical audiences Ability to operate with composure in an evolving organizational environment where priorities shift Skills jira, dashboard, Program management, servicenow, it infrastructure, low voltage systems Top Skills Details jira,dashboard,Program management,servicenow,it infrastructure Additional Skills & Qualifications Familiarity with low voltage design processes or RESS project environments Experience supporting APAC teams or working across China, Hong Kong, and Taiwan-based stakeholders Background in process documentation and workflow standardization Experience Level Intermediate Level Job Type & Location This is a Contract position based out of Santa Clara, CA. Pay and Benefits The pay range for this position is $75.00 - $86.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Santa Clara,CA. Application Deadline This position is anticipated to close on Aug 10, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr