Principal Technical Program Manager

hackajob is collaborating with Oracle to connect them with exceptional professionals for this role. Description The Data Center Infrastructure Delivery team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to delivering state-of-the-art data center facilities at scale and at pace. This team comprises experienced project managers who work collaboratively with vendors and internal teams to ensure the successful execution of complex data center infrastructure and network projects. They bring a wealth of expertise in project management and technical acumen, ensuring that our data center infrastructure delivery meet the highest standards of quality, efficiency, and sustainability. This team plays a crucial role in supporting Oracle Cloud Infrastructure's data needs and driving our growth and success. In this role, you will be part of the New Region & Mult-cloud delivery TPM team within the Data Center Delivery organization and own the end-to-end execution of various data center infrastructure projects Your ability to anticipate and mitigate risks to data center delivery will be crucial in maintaining project timelines. This is a high-impact role that will lead, drive, and ensure the successful delivery of critical data center infrastructure builds in our roadmap. The role comes with a high degree of personal accountability and autonomy and will require effective engagement across various stakeholders including design, engineering, operations, supply chain, outside vendors and network delivery. Responsibilities Key Responsibilities As an E2E TPM, here are some of the major responsibilities: Own end-to-end delivery of multiple data center infrastructure projects concurrently. Risk Management: Identify potential risks and develop mitigation strategies to minimize impact on project timelines and costs. Project Management: Oversee all phases of build, ensuring they are completed on time, within budget, and to the required quality standards. Project Planning: Develop and implement long-term strategies aimed at reducing complexity and increasing speed of delivery for data center infrastructure projects. Stakeholder Communication: Maintain clear and effective communication with internal and external stakeholders, providing regular updates on project status and addressing any concerns. Technical Management and Execution - Technical Management: – Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources. – Ensures that product or service delivery meets the third party, security, export, and accessibility compliance requirements. – Drives rapid response to security escalations, coordinating across teams and communicating to executives to assess risk, determine mitigation strategies, and align and execute optimal proposed path to resolution. – Forecasts program demands and resourcing to identify risks and ensure that goals are achievable. – Leads the development and implementation of evolving processes to ensure that organizational SLAs are met. Technical Management and Execution - Technical Strategy and Execution: – Utilizes technical knowledge to identify, track, and manage program dependencies and risks. – Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution. – Supports planning by identifying dependencies and risks. – Develops delivery standards and guidelines in alignment with Oracle best practices. – Identifies and quantifies opportunities for process automations and advocates for prioritization. – Contributes to incident management efforts and identifies opportunities to improve processes, as applicable. Program Oversight - Strategy and Decision-Making: – Aligns priorities with customers, service, and stakeholder teams through regular reporting to senior leadership. – Establishes scope and milestones for each program, aligning to the broader program plan and company strategies and goals. – Assists in defining key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality). – Builds, maintains, and executes a clear communication strategy of objectives to partners and customers, influencing decision-making regarding best practices for Oracle systems. Program Oversight - Program and Operations Management: – Manages both technical and non-technical programs and complex, cross-organizational programs impacting products and business. – Guides the work of program staff (e.g., development, release management, customer success) while providing technical support and direction on removing barriers, including risks and issues in workflows. – Maintains comprehensive program documentation (e.g., status reports, program plans) and documents risks and issues. – Ensures attention to detail in program management from planning to execution and reporting. – Leads regular program status meetings and keeps teams and leadership informed. – Leads initiatives within the team to improve operational efficiency and enhance adherence to service level agreements (SLAs) and productivity targets. – Ensures ownership and accountability for forecasting program demands, funding, and resourcing. – Guides the deployment of change management for programs, such as priority, scope, scheduling, or requirement changes. Program Oversight - Risk Management: – Manages highly complex issues, bottlenecks and/or risks, escalating issues when appropriate. – Conducts comprehensive assessments of costs, benefits, and return on investment (ROI) to inform decision-making and risk mitigation strategies. – Manages critical issues while making trade-offs between business needs and technical constraints. – Removes blockers for the program and identifies new technical and resource options to efficiently deliver solutions and drive adoption. Process Efficiency - Process Optimization: – Leads program improvement, implementing best practices and driving cross-team process optimizations to improve processes. – Organizes and develops program objectives and workflows, while testing and deploying cross-functional solutions to address critical business problems. – Collaborates with management to initiate and maintain processes and procedures that guide and assist teams in reaching their goals. Process Efficiency - Continuous Improvement: – Leads efforts to integrate continuous improvement within programs, driving insights across many workstreams to generate recommendations that deliver operational efficiencies. – Develops and standardizes data-driven decision-making frameworks, ensuring insights drive efficiencies. – Identifies and addresses gaps to facilitate business-critical improvements to the solution's availability and reliability. – Iterates processes based on feedback and KPIs, analyzing results through retrospectives. – Defines requirements and configurations of existing and new development tools, where applicable. Collaboration and Program Leadership - Cross Functional Collaboration: – Facilitates collaboration across multiple teams, driving discussions that align priorities and program goals. – Leads medium-scale efforts to optimize processes, identifying and implementing solutions that enhance team efficiency. – Delivers program updates, risks, and opportunities to managers and leadership, influencing decision-making. – Develops relationships with key stakeholders, ensuring their perspectives are integrated into program planning and execution. Collaboration and Program Leadership - Program Leadership: – Leads programs to continuously improve organizational efficiency. – Provides technical direction and mentorship to cross-functional teams. – Influences and guides change at all levels of the group from initiation through delivery. – Ensures that the program team and other stakeholders are aligned with the program goals and motivated, identifying and addressing conflicts and issues. Data and Analysis: – Creates and automates reporting, partnering with development teams to continue improving reports, dashboards, forecasts, and models to help manage program execution. – Utilizes data to solve moderately complex problems impacting the success of the program(s), including adherence to SLAs. – Conducts analysis on a small number of data sources with moderate complexity, which may include competitive analysis, trend analysis, and KPI analysis, to drive data-informed decisions to support the program goals, presenting findings with immediate teams stakeholders. Stakeholder Engagement: – Acts as a liaison with or between stakeholder teams, driving effective collaboration for customer success within Oracle commitments. – Manages relationships with internal and external stakeholders to align program priorities and commitments. – Identifies and documents stakeholder needs and works cross-functionally to implement solutions that enhance satisfaction. – Identifies risks to customer satisfaction and advocates for improvements or mitigation. – Assesses risks to customer satisfaction and evaluates mitigation efforts, providing solutions to the immediate team and related teams to ensure alignment on resolving these risks. – Helps balance team priorities and Oracle commitments to ensure optimal coverage and response to key customer needs, minimizing risks to the program. Core Responsibilities Planning & Execution: – Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines. Collaboration & Partnership: – Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected. Problem Solving: – Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies. Continuous Learning: – Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams. Continuous Improvement: – Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement. Performance and Development: – Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations. Qualifications Minimum Job Qualifications Education and/or Experience: 11 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery OR Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 7 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery OR Master's Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 5 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery OR Doctorate in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 3 year of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery. Job Skills: Same skills as prior level plus; Technical Leadership Demonstrated ability in or knowledge of technical leadership, including guiding teams and stakeholders to achieve project and strategic goals. Client Relationship Management Demonstrated ability in or knowledge of client relationship management, including establishing and maintaining trusted client relationships and ensuring satisfaction. Customer Service Demonstrated ability in or knowledge of customer service, including identifying and resolving customer needs and handling sensitive situations with diplomacy. Customer Success Management Demonstrated ability in or knowledge of customer success management, including understanding customer business needs and tailoring solutions for successful outcomes. Compliance Demonstrated knowledge of and adherence to regulatory, legal, and organizational compliance requirements. Innovation Demonstrated ability in or knowledge of innovation, including generating or supporting new ideas, technologies, or processes for organizational growth. Thought Leadership Demonstrated ability to provide thought leadership and drive adoption of best practices within teams or industry. Cross-Functional Team Leadership Demonstrated experience successfully leading cross-functional teams in project or product delivery. Cross-Functional/Team Collaboration Demonstrated ability in or knowledge of cross-functional collaboration, including working with stakeholders across teams or geographies to achieve common objectives. Prioritization Demonstrated expertise in prioritizing tasks and projects to ensure efficient resource allocation. Roadmap Management Demonstrated ability to create, communicate, and maintain actionable technology or product roadmaps in partnership with stakeholders. Software Engineering Demonstrated proficiency in all phases of software engineering and development. Quality Management Demonstrated ability to lead or contribute to quality management processes ensuring high-standard deliverables. Preferred Job Qualifications Education and/or Experience: 12 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery OR Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 8 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery OR Master's Degree in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 6 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery OR Doctorate in Computer Science, Information Technology, Business Administration, Software Development, Electrical/Hardware Engineering, or related field AND 4 years of experience as a Program Manager leading large technical programs or projects, development/implementation projects or experience managing complex cross-functional programs, from conception to delivery. Job Skills: Oracle Product Knowledge: Demonstrated knowledge of Oracle products and the ability to educate customers on their effective use. Budget Experience: 2 years of experience working with operating budgets and/or project financials. Cloud Services Experience: 8 years of experience in a reputed Enterprise Cloud Services organization/experience working directly with large enterprise customers (i.e., Cerner systems, Oracle Cloud Infrastructure, cloud services, networking, SaaS products, scalable distributed backend services design with Cloud Native, and/or and systems development lifecycles). Software Lifecycle Development Methodologies Experience: 5 years of experience using software development lifecycle methodologies (e.g., Agile, Scaled Agile Framework [SAFe]), practices and associated tooling. Matrixed Organization Experience: 6 years of experience in leading cross-functional and cross-level matrixed teams to achieve project goals. Stakeholder Facilitation Experience: 3 years of experience in facilitating large meetings and driving consensus among diverse stakeholders. Presentation Experience: 3 years of experience in communicating program status, end-to-end delivery, and results to leadership. Industry Experience: 2 years of experience in relevant industry (e.g., cloud development, cloud operations, policy, risk, healthcare, financial, logistics, HR, regulatory compliance, or information technology [IT]). Data Analysis Experience: 5 years of experience in data analysis and reporting. Project Management and Delivery Certifications: Project management and delivery certifications, e.g., Certified Scrum Master (CSM) from Scrum Alliance, Project Management Professional (PMP) certification from the Project Management Institute (PMI), Lean Six Sigma Black Belt Certification, ITIL Information Technology Infrastructure Library. Software Development and Implementation Experience: 3 years of experience in software development, software development management, or software implementation consulting projects.