Receptionist
Netpace
Front Desk Receptionist
Utilizing excellent customer service, answer agency main phone line via MS Teams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
Calls received will be entered into a log.
Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
Greet guests/visitors in a courteous manner, ask to help them and direct to appropriate staff or department. Those looking for Federal Homeland Security/Immigration/Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
Maintain a current contact listing for the agency and important numbers listing.
Notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
Back up for assisting with scanning old paper files into an online electronic software system.
Various administrative assistance duties as needed. Training provided for all systems. Knowledge of MS Office recommended.
Skill - Required / Desired - Amount - of Experience
Previous administrative assistant experience with strong written communication skills. - Required - 5 Years
Previous receptionist experience answering high-volume main phone lines. - Required - 5 Years
Previous experience in MSTeams for receiving/forwarding calls, as well as for internal/external meetings. Will train, if needed. - Required - 2 Years
Previous customer service experience in a customer-facing role with strong verbal communication skills. - Required - 2 Years
Working knowledge of all MS Suite or Office 365 - including data entry and the ability to learn additional software programs as needed. - Required - 2 Years
High School diploma or equivalent - Required - 4 Years
Associates degree or administrative assistant certification and/or equivalent work experience. - Highly desired - 2 Years
$38k - $45.8k
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