Refurb Technician I

Job Description

Job Description

Build your best future with the Easy Ice team- Cool Careers Start Here!

We’re a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. We’ve been changing our industry for the better since we started in 2009, and we’re not slowing down anytime soon. As a member of our team, you’ll be helping restaurants, bars, hospitals, hotels, and other businesses get the ice they need without spending a fortune or stressing out. We’ll invest in your professional development and overall quality of life because we know employee satisfaction is key to our success. Easy Ice doesn’t just want to be the #1 commercial ice machine solution in America—we also want to be one of the best places to work.

Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Easy Ice team and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other
• Check us Out: Easy Ice

What you will do:

The Refurb Technician I is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Refurb Technician I is responsible for the refurbishment and repair activities on ice machines. This position works closely with Refurb Technician II’s, III’s, and the Technical Services team. This role is critical in ensuring the optimal functionality of our equipment to meet our customers’ service requirements while operating with proficiency. The ideal candidate will possess a keen attention to detail, a commitment to maintaining equipment in good working order, and a willingness to learn and grow within the field of ice machine repair and maintenance. The Refurb Technician I is dedicated to driving service success that not only enhances customer satisfaction but also maximizes customer retention through reliable and responsive service.

• Ensure adequate levels of equipment are ready for quick turnaround and shipping
• Ensure refurb and repair work is completed to Easy Ice standards and is properly documented
• Work alongside the Service Delivery team and Logistics team to ensure best workflow
• Accomplish daily refurb tasks in a timely and efficient manner with an emphasis on quality
• Ensure warehouse meets standards required by law
• Responsible for sourcing equipment and making sure adequate supplies are available
• Maintain cleanliness of vehicle, check fluids, wipers and tires to help maintain service-life

Education: Two years of professional experience in HVAC field, desired

Other Desired Skills:

• EPA 608 Certification
• Excellent organizational skills
• Reliable and Energetic
• Problem solving
• Ability to think on one’s feet and learn rapidly without a great deal of supervision
• Entrepreneurial, and solution driven
• Flexible with performance, and time-sensitive expectations
• Must be disciplined, self-motivated, and able to meet team goals
• Able to work as a team member as well as independently
• Basic computer skills (MS Word, Excel, Outlook)

• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce

• The employee is often required to stand; walk; sit; use ladders; use hands to manipulate, handle, or feel surfaces, parts and tools; reach with hands and arms and stoop, kneel, crouch, or crawl
• Occasionally lift and/or move up to 50 pounds
• Stands for extended periods of time (8+ hours per day)
• While the noise level in the work environment is usually somewhat quiet, the worker may be subject to elevated noise levels

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.

Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.