Customer Service Representative (Sales BDC)

Job Description

Job Description

Beaver Chevrolet of Jacksonville is seeking driven, personable, and highly organized Sales Business Development Center (BDC) Representatives to join our Sales BDC team. As the first point of contact for many of our potential and current sales customers, you will play a critical role in delivering the kind of “Wow-Ya!” experience that sets us apart. This position is ideal for someone who thrives on creating connections, enjoys speaking with new people, and is motivated by setting and exceeding goals.

Responsibilities:

• Answer inbound calls and respond to internet inquiries for sales in a prompt, professional manner
• Make outbound follow-up calls, texts, and emails to sales leads from marketing campaigns, online platforms, and past showroom traffic
• Schedule showroom appointments and confirm customer visits for the sales team; coordinate test drives and vehicle availability
• Accurately input and manage customer and vehicle data in the CRM
• Communicate with sales specialists to ensure a smooth handoff and positive customer experience
• Follow up with no-show appointments, unsold sales leads, and recent buyers for satisfaction and retention opportunities
• Engage with customers via phone, email, text, and chat in a timely and friendly manner; provide status updates and set clear expectations
• Deliver exceptional customer service in every interaction

Qualifications:

• Ability to pass a pre-employment background check
• Previous call center, customer service, or dealership experience preferred
• Excellent communication skills, both verbal and written
• Strong organizational skills and attention to detail
• Confidence with technology, CRM systems, and scheduling tools; comfortable multi-tasking across platforms
• High energy, outgoing personality, and a results-driven mindset
• Team player who thrives in a fast-paced environment
• Dependable, punctual, and goal-oriented

Who We Are:

At Beaver, our mission is to provide a healthy, positive work environment allowing us to attract the best people in our market, creating a team unified in working to gain and to satisfy all customers. We are extremely proud of our commitment to the community and our staff, and are seeking a hard working and eager individual excited to serve alongside us.

What We Offer:

• Employee purchase and service discount
• Medical, Dental, Life, Disability insurance
• Flexible Spending Plan
• 401(k) retirement plan
• Paid Vacation
• Family-oriented and friendly work environment
• Tenured leadership and management team, with a focus on career development
• Flexible schedule
• Team outings

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.