Manager Flight and Ambulance Communications Center

Job Description: The Manager of Medical Transport Communications Center leads and develops a high performing team of air or ground medical transport Communication Specialists by fostering collaboration and achieving the strategic goals of Intermountain Health while maintaining a high-level service, sustainability, simplification and safety. This position works to optimize operational efficiency and drive continuous improvement within the department and organization through compliance with safety, regulatory and accreditation standards. Essential Functions Manages the Medical Transport Communication Center air or ground operations and reports outcomes to appropriate organizational leaders. Oversees the effective management of the Medical Transport Communication Center human resources, including staffing needs, scheduling, recruiting, hiring, terminating, disciplinary actions and performance evaluations. Maintains compliance with quality assurance, provides investigation and escalation into complaints or areas of non-compliance and determines and communicates desired outcomes. Implements strategic plans for the Communications Center as outlined by the organization. Supports ongoing relationships with community and organizational leaders and serves as an ambassador of Intermountain Health. Successfully manages the fiscal goals of the department. Acts as a role model and fosters an environment of professionalism and caregiver engagement. Mentors and coaches' caregivers and leaders in the department Skills Leadership Critical thinking Project management Multi-tasking Analytical Problem-solving Coaching Continuous improvement Interpersonal Communication Dispatch Aviation Minimum Qualifications Demonstrated leadership experience managing caregivers, operations and processes in a fast-paced business environment Demonstrated experience working in a public safety dispatch, healthcare setting, aviation or ground leader/dispatch role, or EMS role Intermediate proficiency with Microsoft office suite Preferred Qualifications Bachelor's degree in business administration, healthcare administration or related field. Two years of leadership experience leading people and processes Five years of experience working in a public safety dispatch, healthcare setting, or EMS role Demonstrated experience monitoring and improving systems used in an air or ground dispatch environment. Physical Requirements Ongoing need for employees to see and read information, monitors, identify equipment and supplies, and be able to assess customer needs. Frequent interactions with customers require employees to communicate as well as understand spoken information, alarms, needs, and issues quickly and accurately. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computers, phone, and cable set-up and use. Expected to lift and utilize full range of movement to transport, pull, and push equipment. Will also work on hands and knees and bend to set-up, troubleshoot, lift, and carry supplies and equipment. Typically includes items of varying weights, up to and including heavy items. For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles. Location: Valley Center Tower Work City: Murray Work State: Utah Scheduled Weekly Hours: 40 The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $38.55 - $59.49 We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here. Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process. All positions subject to close without notice. Headquartered in Utah with locations in six primary states and additional operations across the western U.S., Intermountain Health is a nonprofit system of 34 hospitals, 400+ clinics, a medical group of more than 4,800 employed physicians and advanced care providers, a health plan division called Select Health with more than one million members, and other health services. Helping people live the healthiest lives possible, Intermountain is widely recognized as a leader in clinical quality improvement and efficient healthcare delivery. Join our world-class team and embark on a career filled with opportunities, strength, innovation, and fulfillment. To find out more about us, head to our career site here. Sign up for job alerts! Click ‘sign in’ at the top right corner, create a candidate account, and when we have opportunities that meet your interests, you will receive an email with the job details. Intermountain Health strives to make the application process accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact View phone number on click.appcast.io or email View email address on click.appcast.io. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. Introduce yourself to our Talent Acquisition team and we will get in touch if there is a role that seems like a good match. Intermountain Health’s PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution. The program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates. Caregivers are eligible to participate in PEAK on day 1 of employment. Learn more. The primary intent of this job description is to set a fair and equitable rate of pay for this classification. Only those key duties necessary for proper job evaluation and/or labor market analysis have been included. Other duties may be assigned by the supervisor. All positions subject to close without notice. Thanks for your interest in continuing your career with our team!