Associate Data Center Technician

Associate Data Center Technician

Basic Qualifications:

• 2+ years in a Data Center Engineering Role
• 2+ years Linux troubleshooting experience.
• 2+ years server hardware troubleshooting experience.

Preferred Qualifications:

• Experience with Ticket systems like JIRA, Salesforce, ServiceNow
• Certifications such as CompTIA Server+, CompTIA Linux+, CompTIA A+ or similar.
• Experience with automation and script use (e.g., Python, Bash).
• Familiarity with networking protocols and equipment (e.g., switches, routers).
• Experience using fiber testing equipment and understanding complex network mapping

Primary Responsibilities will include:

• Perform basic hardware diagnostic and troubleshooting of servers. Escalating complex issues to Senior Data Center Technicians as necessary.
• Troubleshoot basic Linux OS level issues on all servers.
• Installation of new SSD's and NVME's into existing servers.
• Assist Client engineers in troubleshooting all auto build (Linux Kickstart) nodes that do not build properly (stragglers).
• Troubleshooting and resolution of all network connectivity issues at the physical layer (port flapping, port down, link issues, etc.).
• Resolution of manually-generated tickets through cross-functional collaboration across diverse teams.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
• Assist with any hardware installations that do not fall within the scope of work for quarterly organic growth.
• Respond to all system problems on a 24X7 basis and take part in on-call rotation

Secondary Responsibilities will include, but not limited to:

• Assisting Data Center Technicians in OS level troubleshooting and network troubleshooting.
• Process (identify, tag, and prepare) all server nodes ready for decommissioning and prepare them for our third party ITAM vendor to pick up.
• Ensure Client's data center house rules are being followed and immediately report any concerns to leadership.
• Ensure Client's data center cleanliness, any issues with cleanliness must be reported to leadership.

Summary:

As an Associate Data Center Technician, you will be responsible for troubleshooting all failed hard drives and DIMM's. You will also be responsible for the installation of new SSD and NVME into existing servers. You will be mentored by level 2 data center technicians and assist them with various server maintenance tasks as necessary. You must have basic server component add/remove experience and entry level Linux troubleshooting skills. The quality of the work performed will have a direct impact on the stability and performance of the company's enterprise computer systems. Being a global company, down-time is measured in minutes, so responsiveness and effectiveness during system outages are critical. You will be working directly with the local site supervisor, who will give you direction and assign your workload. This position will work directly with Client's contracted Data Center Technicians and Senior Data Center Technicians who are responsible for all hardware break fix activities, to ensure SLA's and KPI's are met. This position will also work with Client full time engineers as points of escalation.

Suggested Skills:

• Strong verbal and written communication skills.
• Sound problem-solving logic and analytical skills.
• Ability to work independently and within a team.
• Attention to detail and strong organizational skills.
• Proactive attitude and ability to manage multiple tasks simultaneously.
• Ability adapting to new technologies and processes.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**