Fraud Analyst

Fraud AnalystSince 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates' potential for career advancement. Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.We are currently seeking a Fraud Analyst. Schedule flexibility and willingness to work extended hours, including occasional weekends, as needed to meet the needs of the department are required.ResponsibilitiesTriages daily/periodic review of critical reports that monitor suspicious activity as neededConducts analysis and research of account activity to assess levels of risk and detect fraudulent activityUtilizes bank systems, resources, policies, and procedures to diligently evaluate accounts and situations that may require unique treatment and a specialized approachSupports business partners with risk related scenariosAbility to meet departmental goals satisfactorilyAssists with providing feedback to enhance departmental proceduresA degree of creativity and lateral thinking is expectedMay assist with validation testing for various departmental risk processes and technological upgradesMust be analytical and focused with the ability to conduct transaction analysisProvide assistance to other Fraud Analysts, Fraud Investigators, and Legal Process Specialists to resolve concerns and complaints from external/internal customers, fraud investigations, and/or legal order processesQualifications1-2 year of experience in loss prevention/retail banking/back office environment, preferably with a financial institution.Demonstrated success in a customer service role that included a commitment to exceptional service for internal and external contactsKnowledge of check fraud preferredMust have schedule flexibility and willingness to work extended hours to meet the needs of the departmentAbility to organize and prioritize multiple tasks and timelines, while consistently meeting deadlines and delivering a quality work productMust be a self-motivated individual with the ability to be flexible and adaptable to changing prioritiesSatisfactory verbal, written, and interpersonal skillsDemonstrates ability to maintain strict confidentiality and consistently exhibits the utmost in discretionDemonstrated ability to work well under pressure and consistently meet strict deadlinesAbility to work with cross functional teamsDemonstrate solid computer skills including MS Word and OutlookAssist department staff with daily work as necessary to keep department responsibilities and deadlines with service level agreementIdentify inaccuracies, inefficiencies, or deviations and work and escalate accordinglyFlexible with schedule and willing to work extended hours to meet the needs of the departmentCompensationThe base pay range for this position is USD $20.00/Hr. - USD $30.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.