Client Service Representative

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Major Duties 1. Executes client account servicing activities as requested by partners within appropriate time frames, including but not limited to the processing of updating client databases, preparing required documentation, opening and closing accounts, meeting preparation, maintenance of accurate and complete account records, imaging of documents, funds transfer and researching of client issues. 2. Develops a strong understanding of required steps involved with each request, communicating with relationship management and operations teams as appropriate to obtain necessary information to properly execute the requested activity. 3. Addresses the requirements of each activity in a timely fashion and in strict adherence with Northern Trust and Wealth Management Risk Management and Compliance guidelines and procedures, promptly escalating any issues and/or concerns to management. 4. Reviews and maintains client records and information on all applicable client servicing systems, ensuring appropriate and required documentation is collected and imaged. 5. Develops a strong knowledge of the various business applications critical to client and account servicing, including on-line tools. 6. Where appropriate, strives to identify service efficiency and delivery enhancements, as well as process improvements 7. Keeps abreast of new or existing Northern Trust and Wealth Management products, services and compliance requirements. Knowledge Knowledge of investment, banking and/or personal trust and advisory operations, products and services usually acquired through related work experience is preferred in order to assist relationship management teams in processing clients¿ servicing needs. Strong analytical, problem solving, and organizational skills are required to identify, research and/or resolve requests, as well as to manage conflicting priorities and workflow. Experience 2-3 years’ experience in financial and/or client servicing experience preferred. Role Summary The Analyst is responsible for the accurate setup, maintenance, and validation of investor data within designated CRM platforms, while supporting core transfer agency and capital activity processes, including capital calls, distributions, and partner accounting. This role ensures data integrity, operational accuracy, and adherence to established procedures and control frameworks across investor onboarding and fund activity workflows. The Analyst works under general supervision and collaborates with internal teams and clients to support day-to-day operational activities and routine inquiries. Key Responsibilities Capture, analyze, and input investor data from source documentation (e.g., subscription agreements, onboarding forms) into CRM systems, ensuring accuracy and completeness across all required fields Establish and maintain investor records, including legal entity details, tax identifiers, contact information, banking instructions, and account hierarchies Maintain and update CRM data to support downstream processes, including capital activity, reporting, and client servicing Support capital activity processing, including capital calls, distributions, and partner accounting workflows Assist in preparing and validating partner capital account statements and related reporting Ensure investor allocations, commitments, and transaction data are accurately reflected across systems Reconcile investor-level data between CRM, accounting systems, and reporting outputs to ensure alignment and accuracy Perform data validation, reconciliation, and quality assurance checks across investor data and transaction records Identify, investigate, and resolve discrepancies within established guidelines; elevate more complex issues as appropriate Generate and deliver routine reporting and data extracts, including investor data reports, capital activity support files, and management information outputs Collaborate with internal stakeholders (fund accounting, client servicing, compliance) and engage with clients on routine inquiries related to investor data and capital activity Support investor onboarding and ongoing lifecycle maintenance in alignment with operational procedures and control standards Contribute to process improvement initiatives, including standardization, workflow optimization, and automation Maintain process documentation and ensure compliance with internal policies, risk management standards, and regulatory requirements Knowledge & Skills Strong analytical, problem-solving, and data validation skills High attention to detail with a strong control mindset Effective communication skills and the ability to work independently Working knowledge of financial services, private equity structures, or investor onboarding processes preferred Proficiency in Microsoft Office Suite, particularly Excel for data analysis, reconciliation, and reporting. Qualifications & Experience Bachelor’s degree in Finance, Accounting, Data Analytics, or a related field, or equivalent work experience Relevant experience in financial services, data management, fund accounting, or investor onboarding preferred Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Salary Range: $48,000 - 72,000 USD Salary range is a good faith estimate of base pay. retirement benefits (401k and pension) health and welfare benefits (medical, dental, vision, spending accounts and disability) paid time off parental and caregiver leave life & accident insurance other voluntary and well-being benefits Northern Trust also provides a discretionary bonus program that may include an equity component. Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at View email address on click.appcast.io, or alternatively you can discuss your individual requirements with the recruiter you are working with. Terms and Conditions Candidate Privacy Notice California Applicant Privacy Notice Pay Transparency Nondiscrimination Provision (U.S) Transparency in Coverage Disclosure – North America Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email our HR Service Center or call View phone number on click.appcast.io (North America), +630-276-5353 (Asia Pacific), View phone number on click.appcast.io (India), View phone number on click.appcast.io (Europe, Middle East and Africa) and let us know the nature of your request and your contact information. EEO STATEMENT It is the policy and practice of Northern Trust to provide equal employment opportunities to all employees and applicants. Northern Trust does not discriminate on the basis of race, colour, religion or belief, nationality, ethnic or national origin, sex, marital status, sexual orientation, disability or age. All employment decisions will be made in a non‑discriminatory manner in accordance with our obligations under the law and codes of practice. This includes human resources’ decisions relating to recruitment, terms and conditions of employment, transfers, promotions and access to learning and development. #J-18808-Ljbffr