Associate Operations Manager

CloudKitchens helps restaurateurs around the world succeed in online food delivery—our goal is to make food more affordable, higher quality, and convenient for everyone. We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they’re in. Every time we launch a new facility we create jobs in that neighborhood, and we’re proud to provide a wide range of cuisines and options for healthy food at an affordable price. We’re changing the game for restaurateurs, whether they’re entrepreneurs opening their first restaurant, or grand global quick‑service chains. What You’ll Do As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to onboard prospective partners, and delivering exceptional customer support. Responsibilities Team Management Lead and train a dedicated facility team, handling scheduling, training, and performance management. Manage an efficient order fulfillment process and deliver excellent customer service. Manage a janitorial team; uphold cleaning and sanitation protocols, ensuring compliance with local health and safety regulations. Cultivate a positive and inclusive work environment, fostering teamwork and communication across teams and departments. Sales Lead facility tours and proactively engage with restaurants, building relationships and presenting the sales pitch. Develop and maintain internal relationships to set proper expectations with potential customers and continually seek value‑added opportunities. Customer Support and Retention Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise. Oversee the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning. Manage the overall partner experience, preventing churn and extending partner lifecycle. Administrative & Strategic Participate in planning sessions with management and peers, utilizing data to make decisions. Review and report KPI metrics to facility management and contribute to goal setting. Manage and report the facility P&L, understanding key drivers for achieving facility‑level profitability. Building Repair and Maintenance Conduct routine inspections and maintenance audits on HVAC units, refrigeration units, water heaters, and ice machines. Perform general upkeep and minor repairs; coordinate with external vendors for specialized services. Why Join Us Demand for online food delivery is growing really fast; the market has expanded 10× in the U.S. in the last five years. Changing the restaurant industry: help restaurants succeed in online food delivery. Collaborative environment: receive support and guidance from experienced colleagues and managers, working closely with other teams to ensure customer success. What Else You Need To Know This field‑based role is located in Boise, ID, with a blend of daily site work and occasional remote work. Job Type: Full‑time. Base salary: $54,000 – $60,000 USD. Benefits Summary Medical, dental, and vision insurance (multiple plans, including HSA options) Company‑paid life and disability insurance (short‑ and long‑term) Voluntary insurance: accident, critical illness, hospital indemnity Optional supplemental life insurance for self, spouse, and children Pet insurance discount 401(k) Time‑off policies, discretionary vacation days, and 8 paid holidays per year Paid sick time, Bereavement leave, and Parental Leave Health Savings Account (HSA) and Flexible Spending Accounts (Healthcare, Dependent Care, Commuter) Schedule 40 hours per week, flexible schedule Monday to Friday, weekends as needed Having Experience In Operations Management: 2 years (Preferred) Employee Management/Assistant Management: 2 years (Preferred) Restaurant Management: 2 years (Preferred) Property Management: 2 years (Preferred) #J-18808-Ljbffr