Care Advocate

To provide world-class care to Maven members, the remote Care Advocate will manage high-volume introductory video appointments, promptly address member inquiries, and facilitate access to healthcare resources while working part-time on specified shifts. Key responsibilities Prioritize and manage a schedule of introductory video appointments with members Assist members with product-related needs and deliver personalized recommendations Coordinate with team members to ensure timely access to care and follow-up support Required qualifications A background in allied health, human services, or healthcare 1-2+ years of direct patient care experience or in digital health Experience achieving KPIs relevant to engagement, satisfaction, and productivity Proficiency in navigating new technologies and systems as part of a remote team Experience in family planning and maternal-child health areas is preferred, but not required