Family Advisor

Family Advisor - Large Senior Living Community We are seeking a Family Advisor for a large premier senior living community in Las Vegas, NV. Come join a team of dedicated, smart, and caring professionals as they work together to care for our seniors and provide them the lifestyle they deserve. Who we are “Our supreme goal is to do and be the best in all we undertake, and to provide a Stellar life for our residents, their families and our employees.” – Evrett Benton, CEO Stellar Senior Living is a premier assisted living and memory care provider in the Western United States. Founded in 2012 we have experienced consistent growth adding senior living communities to our family each year. We continue to grow and are looking for top talent to join our team and continue the journey with us. What we offer Competitive salary Benefits include medical, dental, vision, generous paid time off program, holidays, and more A growing company with opportunities for advancement Company-sponsored training, tuition reimbursement, and other learning opportunities Job Description Coordinates and assists residents moving into the community to ensure that they feel welcome. Serves as an integral part of the sales process by working closely with the sales team. Responsible to do whatever is necessary to make the selling process more effective. Uses strong organizational and detail-oriented skills combined with multitasking to promote fun and advance the selling process. Also provides administrative support to the marketing department. Responsibilities Assists with furniture measurements and placements for new residents. Coordinates moving services to establish new residents in the community. Works with real estate agent to assist with the sale of a home. Assist with changing address, canceling telephone and other services, notifying doctors and others of new address, etc. Plan and implement depositor and wait list special events. Works with new residents to complete all required paperwork upon move-in. Notifies all department heads 48 hours prior to a resident’s move-in date. Greets all new residents with keys as they move in and introduces them to existing residents and staff. Orders move-in gift. Print out and distribute task sheets from “lead” sourcing daily. Makes home visits, personally delivering brochures and other follow ups. Utilize “lead service” to track all tasks, including follow-up, tours, deposits, home visits, etc. Stock and organize all books, calendars, collateral materials, and leasing packets. Arrange for continuous coverage of all incoming inquiry calls and tours, including back-up procedures for multiple calls and tours and protocol for after hours coverage. Establish and maintain system for written phone messages. Prepares and circulates to staff each morning a daily overview of scheduled tours, move-ins/outs, and inventory ready to show. Assist with tours as needed. Updates unit status daily on white board. Updates vacancy boards. Prepares marketing and deposit reports on a weekly basis and other corporate reports as identified in a timely manner. Notifies maintenance department of pending move-ins and inspects the apartment prior to move-in to ensure cleanliness and that any necessary alterations have been completed. Inspects the building and model apartment on a daily basis to maximize curb appeal, tour readiness and overall building appearance; reports any concern or safety hazards that cannot be fixed. Maintains and updates the Home Visit Presentation Book and Tour Book with floor plans, photos, prices, collateral materials, reservation fee and lease forms. Demonstrates a strong work ethic and flexible schedule; ability to carry a cell phone and/or pages and be accessible at all times. Presents at all times in a manner that demonstrates professionalism and respect and creates a trustworthy relationship. Demonstrates ability to read, write, and speak English sufficient to fulfill job requirements. Demonstrates ability to make independent decisions, solve practical problems that may or may not include a variety of concrete variables. This may require interpreting instructions given in written, oral, diagram, or scheduled form. Demonstrates ability to listen actively and evaluate social situations in an objective, consistent and fair manner. Functions independently with integrity, flexibility and works well with residents, personnel and support agencies. Complies with community policies and procedures for workplace safety including infection control procedures, emergency response and safety protocol. Complies with all company policies and procedures related to resident rights; abuse prevention and reporting; and resident confidentiality (HIPAA). Demonstrates knowledge of Employee Handbook and complies with the policies in the Handbook. Performs other related duties as may be assigned. Qualifications High school diploma or GED preferred or previous experience relevant to the position and with the skills to successfully fulfill the job requirements. Excellent interpersonal, written and verbal communication skills are essential. Organizational skills to effectively meet competing priorities. Strong follow up skills. Ambitious and energetic; willing to have fun; personable with the ability to build and develop relationships quickly. Excellent communication and presentation skills. Ability to communicate and interact with many types of individuals. Strong customer service skills and standards with proven ability to deliver excellent and creative service with the ability to anticipate future resident’s needs. Team orientation with the ability to put the team and resident needs first by employing a “can-do” attitude. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of Stellar Senior Living’s continued efforts to maintain a safe environment for all employees, residents, families, and visitors, Stellar strongly encourages its employees to receive an FDA-approved COVID-19 vaccination, as well as any subsequent booster doses, as recommended by the Centers for Disease Control and Prevention (CDC). To facilitate and further encourage COVID-19 vaccinations, Stellar periodically organizes onsite vaccination clinics at its various locations. Stellar employees are not required to be fully vaccinated for COVID-19 as a condition of employment. #J-18808-Ljbffr Stellarliving