Product Engineer

Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications Product Engineer – Product Support We are seeking a self‑motivated, process‑driven Product Engineer to join our Product Support team. This role is responsible for defining and executing product service strategies for the KLA‑ECI Division, ensuring robust serviceability across the full Product Life Cycle (PLC). At KLA, we don’t just build cutting-edge semiconductor equipment—we empower innovation at the system level. We are looking for a self-driven, technically curious Product Engineer with strong system-level understanding of chemistry within capital equipment and a passion for field service and product support. This is a high-impact role where you will bridge engineering, service, and customers—owning how our products are supported, maintained, and continuously improved across their lifecycle. Why This Role Stands Out Work on complex capital equipment systems combining chemistry, hardware, and service engineering Directly influence product design for serviceability and reliability Partner cross-functionally with Engineering, Service, and global teams Gain customer-facing exposure supporting real-world deployments Play a key role in new product introductions (NPI) and long-term product success What You’ll Do Own serviceability across the product lifecycle (PLC) Partner with engineering early in development to ensure products are designed with service, reliability, and uptime in mind Lead Product Support Strategy Develop and execute Service Readiness Reviews (SRR) and Design for Service (DFS) plans for new product releases Drive Reliability & Cost Optimization Improve field performance through preventive maintenance optimization, troubleshooting insights, and retrofit strategies Enhance Field Execution & Best Practices Collaborate with global teams to develop and refine Best Known Methods (BKMs) and deliver impactful training Support the Installed Base Analyze field issues, refine service documentation, improve training, and drive continuous improvement across global operations Engage Directly with Customers Travel onsite to support tool installs, escalations, and performance optimization What We’re Looking For Strong system-level knowledge within capital equipment or advanced manufacturing environments Hands-on experience in technical service, troubleshooting, or product support Ability to connect engineering design with real-world service challenges Passion for solving complex problems and improving product performance in the field Strong collaboration skills across engineering, service, and customer teams Travel Approximately 20% travel, including domestic and occasional international trips Ideal Background Semiconductor or capital equipment industry experience Technical Support Engineer (TSE), or Product Engineer background Experience supporting systems involving chemical processes, semiconductor process equipment, fluid systems, or material interactions Minimum Qualifications Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience Base Pay Range: $85,600.00 - $145,500.00 Annually Primary Location: USA-NJ-Totowa-KLA KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io or at View phone number on click.appcast.io to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to View email address on click.appcast.io to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information. Now hiring curious minds who want to learn even more. Explore KLA at KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at View email address on click.appcast.io or at View phone number on click.appcast.io to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.