Automotive Service Advisor

Service Advisor Position at Whaling City Ford Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London, CT. In this role, you will act as the primary point of contact between our customers and the service department, ensuring an exceptional experience by effectively communicating service needs and managing repair orders with efficiency and professionalism. Responsibilities Greet customers promptly and professionally, answering questions and addressing concerns related to vehicle services. Assess customer needs and provide accurate estimates of services required. Coordinate with service technicians to ensure timely and quality repairs and maintenance. Manage customer communications throughout the service process, including follow-ups and updates. Maintain detailed records of vehicle services and customer interactions in the dealership management system. Promote additional services and products that meet customer needs. Ensure adherence to all company policies, health, and safety regulations. Requirements High school diploma or equivalent; additional automotive-related training is a plus. Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred. Excellent interpersonal and communication skills. Strong organizational skills and attention to detail. Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously. Basic computer skills, including knowledge of dealership management software. A commitment to providing outstanding customer service. Benefits Competitive salary range of $40,000.00 - $60,000.00 per year, paid weekly. Opportunities for professional development and career growth. Health insurance and retirement benefits. Paid time off and holidays. Supportive and team-oriented work environment. About the Company Whaling City Ford is a leading automotive dealership located in New London, CT. We pride ourselves on delivering exceptional service to our customers and fostering a culture of integrity, respect, and teamwork. Join Whaling City Ford and be part of a company dedicated to excellence and community. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.