Relationship Banker

The Relationship Banker is responsible for growing and deepening customer relationships through proactive outreach, consultative sales conversations, and exceptional service. This individual serves as a trusted financial partner, helping customers achieve their financial goals by identifying needs and recommending appropriate banking products and solutions. Success in this role requires strong relationship-building skills, a passion for helping customers, and a commitment to generating new business opportunities through referrals, networking, and community involvement. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Relationship Development & Business Growth Develop and maintain long‑term relationships with consumer and small business customers. Conduct proactive outreach to strengthen customer relationships and identify opportunities. Grow deposits by recommending products and services that meet customer needs. Generate referrals to commercial banking, commercial lending, and treasury management. Participate in community events, networking opportunities, and business development activities to promote the bank and generate new relationships. Establish and maintain a pipeline of prospects and referral opportunities. Sales & Financial Conversations Conduct comprehensive financial conversations to understand customer goals and banking needs. Recommend appropriate deposit accounts, digital banking services, and other financial solutions. Consistently achieve or exceed individual sales, referral, and relationship growth goals. Identify opportunities to consolidate customer relationships with the bank. Account Opening & Onboarding Open and service consumer and small business deposit accounts. Ensure a smooth onboarding experience for new customers. Assist customers with digital banking enrollment and adoption. Maintain complete and accurate account documentation in accordance with bank policies and regulatory requirements. Customer Experience Deliver an exceptional customer experience during every interaction. Resolve customer concerns promptly and professionally. Serve as a trusted advisor and primary point of contact for banking needs. Anticipate customer needs and provide proactive solutions. Compliance & Risk Management Adhere to all bank policies, procedures, and regulatory requirements. Maintain knowledge of BSA/AML, CIP, OFAC, Regulation CC, and other applicable regulations. Ensure all account documentation is complete and accurate. Protect customer confidentiality and information security. Qualifications High school diploma or equivalent. Minimum 2 years of experience in banking, financial services, sales, or relationship management. Demonstrated success in sales, business development, or relationship‑building roles. Strong communication, networking, and interpersonal skills. Experience opening consumer and business accounts. Knowledge of deposit products and digital banking services. Experience working in a retail banking environment. Ability to work independently and as part of a team. Key Performance Indicators New household acquisition Deposit growth Customer retention Proactive outbound calling, attending networking functions, and volunteering at community events. Adherence to bank policies, procedures, and regulatory requirements. Accuracy and completeness of account documentation Benefits 401(k) and 401(k) matching Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule Monday to Friday #J-18808-Ljbffr