Medical Records Receptionist

Job Description

Job Description

Receptionist

SUMMARY: The incumbent will provide exception customer service by answering inquiries and obtaining information from the general public, residents, visitors and other interested parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Operates telephone switchboard to answer, screen and forward calls, providing information and taking messages

• Greets all visitors entering the facility and will direct or escort them to their destination

• Assists residents, family members, employees and other visitors as needed

• Performs general administrative tasks such as word processing and data entry

• Maintains security by following procedures and controlling access (i.e. monitor logbook and surveillance footage)

• Maintain the general filing system and file all correspondences appropriately

• Receive and sort daily mail/delivery/couriers

• Reports any issues or concerns with residents to the Administrator

• Other duties as assigned

QUALIFICATIONS:

• Must possess, as a minimum, a high-school diploma or its equivalent

• Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)

• Ability to multi-task, prioritize and work under pressure

• Professional appearance and demeanor

• Ability to be resourceful, tactful, and proactive in dealing with any issues that may arise

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to move intermittently throughout the workday.

• Must be able to speak and write the English language in an understandable manner.

• Must be able to cope with the mental and emotional stress of the position.

• Must function independently, have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.

• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum of 50 feet.

• May be necessary to assist in the evacuation of residents during emergency situations.

Medical Records

SUMMARY: Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Gathers patient information by collecting demographic information from a variety of sources; interacting with registration areas and physicians' offices; retrieving information from automated printer.

• Initiates the medical record by creating and processing the patient care record folder.

• Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.

• Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes.

• Keeps health care providers informed by communicating availability or unavailability of the record.

• Communicates with the attending health care providers in a timely manner

• Maintains quality results by following facility standards.

• Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.

• Maintains patient confidence by keeping patient records information confidential.

• Serves and protects the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JHACO standards.

• Enhances medical records and facility reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

• Maintains transportation schedules and records to ensure patients arrive to scheduled appointments

• Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or Equivalent required.

• Long Term Care Experience preferred.

• Ability to read, write, speak and understand the English language.

PHYSICAL DEMANDS: The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to sit, stand, bend and walk regularly; lift and/or move up to 25 pounds.

• Visual and auditory ability sufficient for written and verbal communication.

• The noise level in the work environment is usually moderate.